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Istraživanje razlika između percepcije i očekivanja korisnika zdravstvenih usluga primjenom modela SERVQUAL
by
Marković, Suzana
,
Regent Turkalj, Irena
,
Racz, Aleksandar
Published in
Journal of applied health sciences
(2019)
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AKREDITACIJA KAO MEHANIZAM POVEĆANJA POVJERENJA KORISNIKA USLUGA LABORATORIJA ZA KONTROLU KAKVOĆE POLJOPRIVREDNOG SJEMENA
by
Gajdić, Dušanka; Križevci College of Agriculture; dgajdic@vguk.hr
,
Horvat, Dijana; Križevci College of Agriculture
,
Zrno, Martina; Križevci College of Agriculture
Published 2013
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Gajdić, Dušanka; Križevci College of Agriculture; dgajdic@vguk.hr
1
Horvat, Dijana; Križevci College of Agriculture
1
Marković, Suzana
1
Racz, Aleksandar
1
Regent Turkalj, Irena
1
Zrno, Martina; Križevci College of Agriculture
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Topic
kvaliteta usluga
SERVQUAL
1
Thalassotherapia Opatija
1
Thalassotherapy Opatija
1
accreditation
1
akreditacija
1
customer satisfaction
1
ispitni laboratorij
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kvaliteta zdravstvenih usluga
1
quality of health services
1
quality of services
1
service quality
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statistical analysis
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statistička analiza
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testing laboratory
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zadovoljstvo korisnika
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Hrčak - Portal of scientific journals of Croatia
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