Proposal of categories and availability of ITIL® tools

• Main Authors: Králík, Lukáš, Šenkeřík, Roman, Nožička, Jakub
• Format: Article in Journal/Newspaper
• Language: English
• Published: North Atlantic University Union (NAUN) 2015
• Subjects: IT service support; ITIL implementation; ITIL®; ITIL® tools; Multicriterial evaluation; Tools categorization; Whit; North Atlantic
• Online Access: http://publikace.k.utb.cz/handle/10563/1006224

This paper was created on the basis of the “Proposal of Methodology for Evaluating Free and Open Source ITIL® Tools.” The paper focuses on the generally dividing and availability of ITIL® tools which is important for choosing the appropriate tool for implementation. Implementation of proprietary SW is too expensive and many medium-sized and small companies cannot afford that. Main objectives of mentioned project was to provide the manual which may help IT managers and administrators whit ITIL® implementation in their companies. © 2015, North Atlantic University Union. All rights reserved.