Proposal of categories and availability of ITIL® tools

This paper was created on the basis of the “Proposal of Methodology for Evaluating Free and Open Source ITIL® Tools.” The paper focuses on the generally dividing and availability of ITIL® tools which is important for choosing the appropriate tool for implementation. Implementation of proprietary SW...

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Bibliographic Details
Main Authors: Králík, Lukáš, Šenkeřík, Roman, Nožička, Jakub
Format: Article in Journal/Newspaper
Language:English
Published: North Atlantic University Union (NAUN) 2015
Subjects:
IT service support
ITIL implementation
ITIL®
ITIL® tools
Multicriterial evaluation
Tools categorization
Whit
North Atlantic
Online Access:http://publikace.k.utb.cz/handle/10563/1006224
Description
Summary:This paper was created on the basis of the “Proposal of Methodology for Evaluating Free and Open Source ITIL® Tools.” The paper focuses on the generally dividing and availability of ITIL® tools which is important for choosing the appropriate tool for implementation. Implementation of proprietary SW is too expensive and many medium-sized and small companies cannot afford that. Main objectives of mentioned project was to provide the manual which may help IT managers and administrators whit ITIL® implementation in their companies. © 2015, North Atlantic University Union. All rights reserved.

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