Volonteri u izbjegličkim centrima – motivacija, posljedice i socijalna podrška

• Main Author: Čubrilo, Nina
• Format: Thesis
• Language: Croatian
• Published: 2016
• Subjects: Socijalna psihologija; Rata; sami
• Online Access: http://darhiv.ffzg.unizg.hr/id/eprint/7573/; http://darhiv.ffzg.unizg.hr/id/eprint/7573/1/ncubrilo2016.pdf

Izbjeglička kriza nastala kao posljedica rata u Siriji vrhunac dosiže 2015. godine. Kako bi se pomoglo izbjeglicama i zbrinulo ih, bila je nužna pomoć velikog broja volontera. Cilj istraživanja bio je dobiti uvid u iskustva volontera u izbjegličkim centrima, točnije, ispitati motivaciju i očekivanja, njihove promjene, čimbenike koji utječu na motivaciju i zadovoljstvo, posljedice volontiranja s izbjeglicama i stručnu i privatnu socijalnu podršku. 10 volontera različitih udruga i organizacija ispitano je tehnikom polustrukturiranog intervjua. Pokazalo se da, iako se radi o kombinaciji ekstrinzičnih i intrinzičnih motiva, volonteri su motivirani prvenstveno intrinzično, odnosno motivima vrijednosti i altruizma. Najznačajniji negativni čimbenici koji su utjecali na motivaciju i zadovoljstvo volontera su radni uvjeti i organizacija, a pozitivni međusobna podrška volontera i kontakt s izbjeglicama. Svi volonteri imaju podržavajuću obitelj i prijatelje. Puno su im značili međusobni razgovori s drugim volonterima, dok je stručna podrška izostala. Također nisu bili pripremljeni ili educirani za volontiranje u kriznim situacijama. Sami ističu kako pripremu, edukaciju i stručnu podršku smatraju potrebnima, a usput predlažu i evaluaciju volontera prije samog uključivanja jer nisu sigurni da su svi spremni na to. Prema medijima imaju suzdržan odnos, konzumiraju ih selektivno i kritički te uglavnom smatraju kako su senzacionalistički i prenapuhani u svrhu stvaranja straha i panike. Refugee crisis that happened as a consequence of war in Syria reached its peak in 2015. What was needed to help refugees and make them safe was a help of volunteers. The aim of this research was to gain a comprehensive insight on the volunteers in refugee camps, precisely, to examine motivation and expectations, their changes, determinants of motivation and satisfaction, consequences of volunteering with refugees and professional and private social support. Ten volunteers from various organizations were examined using the technique of semi-structured interview. The results showed that even though there was a combination of extrinsic and intrinsic motives, volunteers were primarly intrinsically motivated, by values and altruism. Most important negative determinants that influenced motivation and satisfaction of volunteers were work conditions and organization, while positive determinants were positive social support among volunteers and contact with refugees. All volunteers have supportive family and friends. Conversations with other volunteers meant a lot to them, while the professional support was lacking. Also, they were not prepared and educated for volunteering in crisis situations. They point out that they find preparation, education and professional support as necessary and they also suggest the evaluation of volunteers before participating, since they are not sure that everyone is ready for that. They have restrained attitude towards media; they consume them selectively and critically, and find them mostly sensationalistic and exaggerating in order to create panic and make people afraid.