A Dynamic Capabilities Approach to Business Model Innovation in Times of Crisis

• Published in: Tourism Planning & Development
• Main Authors: Sahebalzamani, Samira, Jørgensen, Eva Jenny B., Bertella, Giovanna, Nilsen, Etty Ragnhild
• Format: Article in Journal/Newspaper
• Language: English
• Published: Routledge 2022
• Subjects: Norway; Arctic
• Online Access: https://hdl.handle.net/10037/26748; https://doi.org/10.1080/21568316.2022.2107560

This study explores how tourism entrepreneurs change their business models during a crisis. By adopting dynamic capabilities as integral to business model change, this qualitative study explores how entrepreneurs change business models to meet a crisis, and proposes a taxonomy of important entrepreneurial practices underlying dynamic capabilities. This study empirically examines seven small companies operating in the nature-based tourism industry in Norway. Focusing on dynamic capabilities, whether innovative or adaptive, the findings suggest 12 dynamic capability-based entrepreneurial practices that are categorized as resource-, market, and technology-related practices. This study contributes to the literature by integrating business model innovation and dynamic capabilities in tourism crisis management.