SODELOVANJE IN REŠEVANJE KONFLIKTOV V TIMIH V IZBRANI ORGANIZACIJI

• Main Author: KUJUNDŽIĆ, KATARINA
• Other Authors: Kozjek, Tatjana
• Format: Bachelor Thesis
• Language: Slovenian
• Published: K. Kujundžić 2020
• Subjects: tim; timsko delo; sodelovanje; komunikacija; konflikt; team; teamwork; cooperation; communication; conflict; sami
• Online Access: https://repozitorij.uni-lj.si/IzpisGradiva.php?id=117454; https://repozitorij.uni-lj.si/Dokument.php?id=131324&dn=; https://plus.si.cobiss.net/opac7/bib/26579459?lang=sl

Sodelovanje zaposlenih je pomemben element pri doseganju uspešnih ciljev tako v timih kot v organizaciji. Timsko delo povečuje zadovoljstvo in sodelovanje med člani ter pozitivno vpliva na učinkovitost. Ker smo si ljudje med seboj različni, prihaja med člani timov tudi do nesoglasij, včasih pa tudi do konfliktov. Obstajajo različne strategije reševanja konfliktov. Diplomsko delo obravnava sodelovanje in reševanje konfliktov v izbrani timih v organizaciji. Kot glavna raziskovalna metoda je bila uporabljena metoda anketiranja. V okviru raziskave se je želelo ugotoviti, kako potekajo sodelovanje, komuniciranje, sprejemanje odločitev in reševanje konfliktov znotraj timov v izbrani organizaciji. Rezultati raziskave so pokazali, da zaposleni niso zadovoljni z medsebojnimi odnosi in reševanjem konfliktov. Kot je prikazano v raziskavi so težave že pri sami komunikaciji med člani timov. Glede slabosti in prednosti pri timskem delu so člani odgovarjali dokaj enotno s strinjanjem. Člani se v timu počutijo varne, zaupanja vredne in cenjene. Iz rezultatov je tudi razvidno, da so konflikti pogosti, kar lahko povzroči veliko težav timu in posledice so vidne na končnem rezultatu. Sodelujoči v raziskavi so mnenja, da se konflikt ob nastanku rešuje s pogovorom in se za njegovo rešitev zbirajo predlogi. Predlaga se uvedbo izboraževanj s področja komuniciranja in reševanja konfliktov. Prav tako bi bilo koristno uvesti teambuildinge, kjer bi se člani še boljše spoznali in se med seboj povezali. Employee collaboration is an important element in achieving successful goals within the team and organisation. Teamwork increases satisfaction and collaboration among team members and has a positive impact on efficiency. However, because we are different people, there are also disagreements and sometimes conflicts between team members. There are different conflict resolution strategies. The bachelor degree deals with cooperation and conflict resolution in selected teams in the organisation. The survey method was used as the main research method. The research aims to determine how cooperation, communication, decision-making and conflict resolution within teams in the selected organisation take place. The results of the research show that employees are not satisfied with their relationships and conflict resolution. As shown in the research, there are already problems in the communication between team members. Regarding the weaknesses and strengths of teamwork, members responded fairly unanimously with agreement. The members of the team feel safe, trusted and valued. The results also show that conflicts are common, which can cause a lot of problems to the team and the consequences are visible in the end result. Research participants are of the opinion that when a conflict arises, it is resolved by compromise and conflict solutions are proposed. It is suggested to implement some trainings from the field of communication and conflict resolution. It would also be useful to introduce team buildings where members get to know each other and connect with each other.