Participation of healthcare representatives in health-related design sprints

• Published in: Proceedings of the Sixth International Conference on Design Creativity (ICDC 2020)
• Main Authors: Alhonsuo, Mira, Sarantou, Melanie, Hookway, Samantha, Miettinen, Satu, Motus, Maarja
• Other Authors: Boujut, Jean-François, Cascini, Gaetano, Ahmed-Kristensen , Saeema, Georgiev , Georgi V., Iivari, Netta
• Format: Article in Journal/Newspaper
• Language: English
• Published: Design society 2020
• Subjects: Design sprint; Healthcare; Participation; Service design; /dk/atira/pure/person/fieldofscience2010/6/13/2; name=Visual arts and design; Rovaniemi
• Online Access: https://research.ulapland.fi/fi/publications/811236b3-6692-4d2f-8dca-649ce21a1ee7; https://doi.org/10.35199/ICDC.2020.06; http://www.scopus.com/inward/record.url?scp=85094595395&partnerID=8YFLogxK; http://www.scopus.com/inward/citedby.url?scp=85094595395&partnerID=8YFLogxK

This paper examines the participation of various healthcare specialists and representatives in three design sprints aimed to co-design healthcare services through service design approaches. The design sprints were executed during the spring of 2019 in Gothenburg, Sweden; Tallinn, Estonia; and Rovaniemi, Finland, each lasting four to five days. This paper discusses the varied roles of healthcare representatives as participants in health-related design sprints and how these different participatory roles can optimise, support and catalyse design sprint processes to develop health services. The findings show that by being part of a team, healthcare representatives can learn to use design methods and design thinking, which have an impact on future development work for healthcare services. The value of the paper lies in presenting a practical framework for use in design sprints by healthcare representatives towards the development of health-related services. This paper examines the participation of various healthcare specialists and representatives in three design sprints aimed to co-design healthcare services through service design approaches. The design sprints were executed during the spring of 2019 in Gothenburg, Sweden; Tallinn, Estonia; and Rovaniemi, Finland, each lasting four to five days. This paper discusses the varied roles of healthcare representatives as participants in health-related design sprints and how these different participatory roles can optimise, support and catalyse design sprint processes to develop health services. The findings show that by being part of a team, healthcare representatives can learn to use design methods and design thinking, which have an impact on future development work for healthcare services. The value of the paper lies in presenting a practical framework for use in design sprints by healthcare representatives towards the development of health-related services.