Exploring User-Uptake of Digital Contact Tracing Apps - A Practitioner Guide - Module 2. Case Study - Iceland.pdf

• Main Authors: Laksmiina Balasubsramaniam (10296250), Rebecca Babcock (10270658), Jennie Phillips (10296199)
• Format: Book
• Language: unknown
• Published: 2021
• Subjects: Sociology; Digital Humanities; Health Information Systems (incl. Surveillance); Public Health and Health Services not elsewhere classified; Health Informatics; Wireless Communications; Communications Technologies not elsewhere classified; Communication and Media Studies not elsewhere classified; Cultural Theory; Technology not elsewhere classified; Sociology and Social Studies of Science and Technology; Communication Studies; Communication Technology and Digital Media Studies; Digital Contact Tracing; Contact Tracing; COVID19; COVID-19; Iceland; Rakning C-19; Applications; Apps; Digital Apps; Systems Approach; User Uptake; User-Uptake; User Engagement; Disaster and Emergency Response; Digital Response; Global Health; Public Health; community; public trust; policy; governance; response infrastructure; risk management; risk mitigation; Mobile application; Smart Phones; pandemic season; digital evolution; innovation ecosystems; innovation; ecosystems; privacy; privacy perception; misinformation; accessibility; inclusion; digital literacy; digital divide; digital capability; data collection; data management
• Online Access: https://doi.org/10.6084/m9.figshare.14179994.v3

This module aims to explore Digital Contact Tracing (D-CT) developed and implemented in Iceland for the COVID-19 response. Focus is on their D-CT app, Rakning C-19, and understanding user-uptake. The case study begins with a brief overview of the country’s overall response to COVID-19 and the impact of the virus on the country. Following, we explain Iceland’s app by describing how it emerged, how it is designed and functions, how users engage with the app across the whole user-engagement process, and what user uptake looks like in the country. The next section describes the main factors that emerged in our research for this country that suggest influencing user-uptake within the country’s context including sense of community, public trust, policy & governance, and response infrastructure. This section ends with a brief conclusion.