| Summary: | The challenges surrounding international protection and voluntary return programmes have become more pronounced in an era marked by increasing global migration. This thesis examines the complexities and potential improvements in the Assisted Voluntary Return and Reintegration (AVRR) processes in Iceland, provided by the Directorate of Immigration in partnership with the International Organization for Migration (IOM), with a focus on lean management methodologies. The research adopts a qualitative case study approach. The methodology involves in-depth exploration through semi-structured interviews with employees who are directly involved in facilitating assisted voluntary returns. The study employs process analysis techniques and Business Process Model and Notation (BPMN) to represent the complexities of the AVRR procedures visually. Open coding and thematic analysis were applied. This study aims to address the following research question: How can the current processes for assisted voluntary return, provided by the Directorate of Immigration and the International Organization of Migration, be more streamlined? Key findings reveal that the process analysis accurately portrayed the current process and quality; however, there is still room for streamlining and opportunities for continued improvements. The research contributes to a better understanding of the challenges in the AVRR process and offers practical solutions for streamlining processes in Iceland's immigration framework. By enhancing external partnerships, investing in advanced technology and system integration, providing specialised staff training, and potentially recalibrating the balance between efficiency and quality of service, each aspect presents a strategic pathway to refine and streamline the voluntary return process, ensuring alignment with legal and regulatory obligations while prioritising client needs and explores the organisation's readiness for technological and systemic changes. The study acknowledges its limitations, including the limited ...
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