The quality of nursing care as perceived by individuals with chronic illnesses: the magical touch of nursing.

• Published in: Journal of Clinical Nursing
• Main Author: Thorsteinsson, Laura Sch
• Other Authors: Department of Quality, Landspitali University Hospital, 101 Reykjavik, Iceland. [e-mail]
• Format: Article in Journal/Newspaper
• Language: Icelandic
• Published: Blackwell Scientific Publications 2008
• Subjects: Adult; Aged; 80 and over; Chronic Disease; Female; Humans; Iceland; Male; Middle Aged; Nurse-Patient Relations; Patient Satisfaction; Quality Assurance; Health Care
• Online Access: http://hdl.handle.net/2336/30493; https://doi.org/10.1046/j.1365-2702.2002.00575.x

To access publisher full text version of this article. Please click on the hyperlink in Additional Links field Providing high quality nursing care is the vision of nursing. The literature has revealed gaps between the perspectives of patients and nurses regarding the quality of nursing care. The purpose of this study was to investigate how individuals with chronic illnesses perceive the quality of nursing care in order to enhance the quality of care. The participants were 11 Icelandic individuals, aged 39-80 years with various chronic illnesses. Phenomenology was the research approach and in-depth dialogues were used. Five themes emerged: nurses who provided high quality nursing care, the effects of high quality nursing care, the lack of good quality nursing care and its effects, ancillary factors, and the art of being a patient. Based on the findings I conclude that professional caring is the most important part of quality of care as perceived by individuals with chronic illnesses.