Flash Eurobarometer 396 (Retailers´ Attitudes Towards Cross-border Trade and Consumer Protection, wave 4)
Attitudes of retailers towards cross-border trade. Knowledge regarding consumer legislation. Topics: interest in starting or intention to continue to sell online in the next twelve months to consumers: in the own country, in other EU countries, both; confidence regarding selling online to consumers:...
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| Language: | English |
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2015
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| Online Access: | https://doi.org/10.4232/1.12118 https://search.gesis.org/research_data/ZA5942?lang=en https://search.gesis.org/research_data/ZA5942?lang=de |
| Summary: | Attitudes of retailers towards cross-border trade. Knowledge regarding consumer legislation. Topics: interest in starting or intention to continue to sell online in the next twelve months to consumers: in the own country, in other EU countries, both; confidence regarding selling online to consumers: in the own country, in other EU countries, both; companies already practicing online selling were asked: importance of selected obstacles to the development of online sales to other EU countries: differences in national tax regulations, in national consumer protection rules, and in national contract law, higher costs of cross-border delivery compared to domestic delivery, higher costs in resolving complaints and disputes cross-border, higher fraud and non-payment risks, extra costs arising from language differences or after-sales services, restrictions imposed by manufacturers and suppliers, higher transport costs; companies not yet practicing online selling were asked: importance of selected obstacles to the development of online sales: additional consumer protection rules, higher delivery costs, higher costs in resolving complaints and disputes online, higher fraud and non-payment risks, extra costs arising from after-sales services, extra needs for IT skills, extra need for capital for the development of IT applications, nature of the company’s business; assessment of the share of non-food products currently on the market in the own country which comply with safety standards; knowledge of the customer’s right to have a durable good repaired or replaced for free bought 18 months ago; knowledge test concerning the prohibition of selected commercial practices by law in the own country: include an invoice or a similar document in marketing material, run promotional campaigns stating discount although discount products are almost out of stock, promote products for children in advertisements targeting parents, describe products as ‘free’ that are only available calling premium rate phone numbers; experiences with the ... |
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