Flash Eurobarometer 331 (Retailers´ Attitudes Towards Cross-border Trade and Consumer Protection, wave 2)
Attitudes of retailers towards cross-border trade. Knowledge regarding consumer legislation. Topics: estimation of the percentage of the company’s total turnover of the last year: from e-commerce and internet sales in general and in the own country, from sales by phone or by post, from sales by inte...
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| Language: | English |
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2012
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| Online Access: | https://doi.org/10.4232/1.11455 https://search.gesis.org/research_data/ZA5614?lang=de https://search.gesis.org/research_data/ZA5614?lang=en |
| Summary: | Attitudes of retailers towards cross-border trade. Knowledge regarding consumer legislation. Topics: estimation of the percentage of the company’s total turnover of the last year: from e-commerce and internet sales in general and in the own country, from sales by phone or by post, from sales by internet, by phone or by post to consumers in other EU countries; importance of selected obstacles to the development of cross-border sales to other EU countries: additional costs of compliance with different national tax regulations and consumer protection rules and contract law, higher costs of cross-border delivery compared to domestic delivery, higher costs in resolving complaints and disputes cross-border, higher costs of the risk of fraud and non-payments, extra costs arising from language differences or after-sales services, restrictions imposed by manufacturers and suppliers; knowledge where to find relevant information about consumer legislation in the own country and in other EU countries; knowledge of the length of the cooling off period in the own country; knowledge of the customer’s right to have a defective product repaired; knowledge test concerning the prohibition of selected commercial practices by law in the own country: include an invoice or a similar document in marketing material, advertise products at very low price without having a reasonable quantity of products for sale, make exaggerated statements in advertisements, describe products as ‘free’ that are only available calling premium rate phone numbers; perception of fraudulent, misleading or deceptive advertisements, statements or offers made by competitors in the last twelve months; perception of exaggerated or misleading statements by competitors about beneficial environmental effects of their products; approval of the following statements: own company complies with consumer legislation, competitors comply with consumer legislation; occurrence of the following in the last two years in the company: reception of consumer complaints about the ... |
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