Flash Eurobarometer 359 (Retailers´ Attitudes Towards Cross-border Trade and Consumer Protection, wave 3)
Attitudes of retailers towards cross-border trade. Knowledge regarding consumer legislation. Topics: importance of selected obstacles to the development of cross-border sales to other EU countries: additional costs of compliance with different national tax regulations and consumer protection rules a...
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| Language: | English |
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2014
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| Online Access: | https://doi.org/10.4232/1.11910 https://search.gesis.org/research_data/ZA5794?lang=en https://search.gesis.org/research_data/ZA5794?lang=de |
| Summary: | Attitudes of retailers towards cross-border trade. Knowledge regarding consumer legislation. Topics: importance of selected obstacles to the development of cross-border sales to other EU countries: additional costs of compliance with different national tax regulations and consumer protection rules and contract law, higher costs of cross-border delivery compared to domestic delivery, higher costs in resolving complaints and disputes cross-border, higher costs of the risk of fraud and non-payments, extra costs arising from language differences or after-sales services, restrictions imposed by manufacturers and suppliers, extra costs arising from different consumption habits, higher transport costs; intention to sell cross-border to consumers in other EU countries in the next twelve months; approval of the following statements: own company complies with consumer legislation, competitors comply with consumer legislation; self-assessed knowledge where to find relevant information about consumer legislation in the own country and in other EU countries; occurrence of consumer authorities charging the company with non-compliance with legislation in the last twelve months; knowledge of the customer’s right to have a defective product repaired; knowledge test concerning the prohibition of selected commercial practices by law in the own country: include an invoice or a similar document in marketing material, advertise products at very low price without having a reasonable quantity of products for sale, make exaggerated statements in advertisements, describe products as ‘free’ that are only available calling premium rate phone numbers; perception of misleading or deceptive advertisements, statements or offers made by competitors in the last twelve months; perception of fraudulent statements or offers made by competitors in the last twelve months; trust in statements or offers made by competitors regarding the environmental impact of their products; assessment of the share of non-food as well as of food products currently ... |
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