Flash Eurobarometer 397 (Consumer Attitudes Towards Cross-border Trade and Consumer Protection, wave 4)
Attitudes towards cross-border shopping and consumer protection. Topics: purchase of goods or services in the past twelve months via the internet from a seller located: in the own country, in another EU country, outside the EU; purchase of goods or services through channels other than internet from...
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2015
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Online Access: | https://doi.org/10.4232/1.12328 https://search.gesis.org/research_data/ZA5943?lang=de https://search.gesis.org/research_data/ZA5943?lang=en |
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ftcessda:3d16985934c8b9b9397175f9e6b5e7b30abef9054e6a73271236bc9304ad2c7a 2024-09-15T18:14:44+00:00 Flash Eurobarometer 397 (Consumer Attitudes Towards Cross-border Trade and Consumer Protection, wave 4) European Commission, Brussels DG Communication COMM A1 ´Strategy, Corporate Communication Actions and Eurobarometer´ Unit Belgium Belgien Bulgaria Bulgarien Czech Republic Tschechische Republik Denmark Dänemark Germany Deutschland Estonia Estland Ireland Irland Greece Griechenland Spain Spanien France Frankreich Italy Italien Cyprus Zypern Latvia Lettland Lithuania Litauen Luxembourg Luxemburg Hungary Ungarn Malta Malta Netherlands Niederlande Austria Österreich Poland Polen Portugal Portugal Romania Rumänien Slovenia Slowenien Slovakia Slowakei Finland Finnland Sweden Schweden Iceland Island United Kingdom Vereinigtes Königreich Norway Norwegen 2015-11-17 https://doi.org/10.4232/1.12328 https://search.gesis.org/research_data/ZA5943?lang=de https://search.gesis.org/research_data/ZA5943?lang=en en eng doi:10.4232/1.12328 ZA5943, Version 1.0.0 https://search.gesis.org/research_data/ZA5943?lang=de https://search.gesis.org/research_data/ZA5943?lang=en Dataset 2015 ftcessda https://doi.org/10.4232/1.12328 2024-08-28T23:58:01Z Attitudes towards cross-border shopping and consumer protection. Topics: purchase of goods or services in the past twelve months via the internet from a seller located: in the own country, in another EU country, outside the EU; purchase of goods or services through channels other than internet from sellers located in other EU countries; approval of the following statements regarding consumer protection in the own country: trust in public authorities and in non-governmental consumer organisations, sellers respect consumer rights, easy to settle disputes with sellers through out-of-court-bodies and through the courts, most environmental claims about goods or services are reliable; assessment of the non-food products currently on the market in the own country as safe; influence of environmental impact on product choice during the last two weeks; knowledge of the right to return a new electronic product ordered by post, by phone, or on the internet four days after delivery without giving any reason and get money back; knowledge of the right to have a defective electronic product repaired or replaced for free bought new 18 months ago; obligation to pay invoice for not ordered deliveries: no obligation to pay and no obligation to return good, no obligation to pay provided that the good is returned, obligation to pay; experienced problems in the last twelve months when buying goods or using services in the own country and reaction to the problem; body the complaint was addressed to: retailer or service provider, manufacturer, public authority, out-of-court dispute resolution body, court; satisfaction with the handling of the complaint by the aforementioned bodies; reasons for not complaining; experiences in the last twelve months with the following unfair commercial practices of retailers or service providers located in the own country or in another EU country: information to have won a lottery without having knowledge of the lottery itself and being asked to pay money in order to collect the prize, pressure by ... Dataset Iceland CESSDA DC Data Catalogue (Consortium of European Social Science Data Archives) |
institution |
Open Polar |
collection |
CESSDA DC Data Catalogue (Consortium of European Social Science Data Archives) |
op_collection_id |
ftcessda |
language |
English |
description |
Attitudes towards cross-border shopping and consumer protection. Topics: purchase of goods or services in the past twelve months via the internet from a seller located: in the own country, in another EU country, outside the EU; purchase of goods or services through channels other than internet from sellers located in other EU countries; approval of the following statements regarding consumer protection in the own country: trust in public authorities and in non-governmental consumer organisations, sellers respect consumer rights, easy to settle disputes with sellers through out-of-court-bodies and through the courts, most environmental claims about goods or services are reliable; assessment of the non-food products currently on the market in the own country as safe; influence of environmental impact on product choice during the last two weeks; knowledge of the right to return a new electronic product ordered by post, by phone, or on the internet four days after delivery without giving any reason and get money back; knowledge of the right to have a defective electronic product repaired or replaced for free bought new 18 months ago; obligation to pay invoice for not ordered deliveries: no obligation to pay and no obligation to return good, no obligation to pay provided that the good is returned, obligation to pay; experienced problems in the last twelve months when buying goods or using services in the own country and reaction to the problem; body the complaint was addressed to: retailer or service provider, manufacturer, public authority, out-of-court dispute resolution body, court; satisfaction with the handling of the complaint by the aforementioned bodies; reasons for not complaining; experiences in the last twelve months with the following unfair commercial practices of retailers or service providers located in the own country or in another EU country: information to have won a lottery without having knowledge of the lottery itself and being asked to pay money in order to collect the prize, pressure by ... |
format |
Dataset |
author |
European Commission, Brussels DG Communication COMM A1 ´Strategy, Corporate Communication Actions and Eurobarometer´ Unit |
spellingShingle |
European Commission, Brussels DG Communication COMM A1 ´Strategy, Corporate Communication Actions and Eurobarometer´ Unit Flash Eurobarometer 397 (Consumer Attitudes Towards Cross-border Trade and Consumer Protection, wave 4) |
author_facet |
European Commission, Brussels DG Communication COMM A1 ´Strategy, Corporate Communication Actions and Eurobarometer´ Unit |
author_sort |
European Commission, Brussels DG Communication COMM A1 ´Strategy, Corporate Communication Actions and Eurobarometer´ Unit |
title |
Flash Eurobarometer 397 (Consumer Attitudes Towards Cross-border Trade and Consumer Protection, wave 4) |
title_short |
Flash Eurobarometer 397 (Consumer Attitudes Towards Cross-border Trade and Consumer Protection, wave 4) |
title_full |
Flash Eurobarometer 397 (Consumer Attitudes Towards Cross-border Trade and Consumer Protection, wave 4) |
title_fullStr |
Flash Eurobarometer 397 (Consumer Attitudes Towards Cross-border Trade and Consumer Protection, wave 4) |
title_full_unstemmed |
Flash Eurobarometer 397 (Consumer Attitudes Towards Cross-border Trade and Consumer Protection, wave 4) |
title_sort |
flash eurobarometer 397 (consumer attitudes towards cross-border trade and consumer protection, wave 4) |
publishDate |
2015 |
url |
https://doi.org/10.4232/1.12328 https://search.gesis.org/research_data/ZA5943?lang=de https://search.gesis.org/research_data/ZA5943?lang=en |
op_coverage |
Belgium Belgien Bulgaria Bulgarien Czech Republic Tschechische Republik Denmark Dänemark Germany Deutschland Estonia Estland Ireland Irland Greece Griechenland Spain Spanien France Frankreich Italy Italien Cyprus Zypern Latvia Lettland Lithuania Litauen Luxembourg Luxemburg Hungary Ungarn Malta Malta Netherlands Niederlande Austria Österreich Poland Polen Portugal Portugal Romania Rumänien Slovenia Slowenien Slovakia Slowakei Finland Finnland Sweden Schweden Iceland Island United Kingdom Vereinigtes Königreich Norway Norwegen |
genre |
Iceland |
genre_facet |
Iceland |
op_relation |
doi:10.4232/1.12328 ZA5943, Version 1.0.0 https://search.gesis.org/research_data/ZA5943?lang=de https://search.gesis.org/research_data/ZA5943?lang=en |
op_doi |
https://doi.org/10.4232/1.12328 |
_version_ |
1810452514097594368 |