Flash Eurobarometer 397 (Consumer Attitudes Towards Cross-border Trade and Consumer Protection, wave 4)
Attitudes towards cross-border shopping and consumer protection. Topics: purchase of goods or services in the past twelve months via the internet from a seller located: in the own country, in another EU country, outside the EU; purchase of goods or services through channels other than internet from...
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| Format: | Dataset |
| Language: | English |
| Published: |
2015
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| Online Access: | https://doi.org/10.4232/1.12328 https://search.gesis.org/research_data/ZA5943?lang=de https://search.gesis.org/research_data/ZA5943?lang=en |
| Summary: | Attitudes towards cross-border shopping and consumer protection. Topics: purchase of goods or services in the past twelve months via the internet from a seller located: in the own country, in another EU country, outside the EU; purchase of goods or services through channels other than internet from sellers located in other EU countries; approval of the following statements regarding consumer protection in the own country: trust in public authorities and in non-governmental consumer organisations, sellers respect consumer rights, easy to settle disputes with sellers through out-of-court-bodies and through the courts, most environmental claims about goods or services are reliable; assessment of the non-food products currently on the market in the own country as safe; influence of environmental impact on product choice during the last two weeks; knowledge of the right to return a new electronic product ordered by post, by phone, or on the internet four days after delivery without giving any reason and get money back; knowledge of the right to have a defective electronic product repaired or replaced for free bought new 18 months ago; obligation to pay invoice for not ordered deliveries: no obligation to pay and no obligation to return good, no obligation to pay provided that the good is returned, obligation to pay; experienced problems in the last twelve months when buying goods or using services in the own country and reaction to the problem; body the complaint was addressed to: retailer or service provider, manufacturer, public authority, out-of-court dispute resolution body, court; satisfaction with the handling of the complaint by the aforementioned bodies; reasons for not complaining; experiences in the last twelve months with the following unfair commercial practices of retailers or service providers located in the own country or in another EU country: information to have won a lottery without having knowledge of the lottery itself and being asked to pay money in order to collect the prize, pressure by ... |
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