E-post-purchase satisfaction versus overall services satisfaction : an exploratory study

• Main Authors: Audrain-Pontevia, Anne-Francoise, Balagué, Christine
• Other Authors: Rouen Business School (Rouen Business School) (ESC Rouen), UMR CNRS 8179, Université de Lille, Sciences et Technologies-Centre National de la Recherche Scientifique (CNRS)
• Format: Conference Object
• Language: English
• Published: HAL CCSD 2007
• Subjects: E-marketing; E-satisfaction; Post purchase; [SHS.GESTION]Humanities and Social Sciences/Business administration; Iceland
• Online Access: https://hal.science/hal-02549591

International audience