Closing the miscommunication gap: A user guide to developing picture‐based communication tools for Aboriginal and Torres Strait Islander peoples in emergency departments

• Published in: Emergency Medicine Australasia
• Main Authors: Jameel, Aishah, Penny, Lauren, Arabena, Kerry
• Other Authors: Australasian College for Emergency Medicine, Australian Government
• Format: Article in Journal/Newspaper
• Language: English
• Published: Wiley 2023
• Subjects: First Nations
• Online Access: http://dx.doi.org/10.1111/1742-6723.14274; https://onlinelibrary.wiley.com/doi/pdf/10.1111/1742-6723.14274

Abstract Objective To document an illustration‐based methodology for culturally safe communication between Indigenous patients and clinicians in an urban ED. Methods We co‐designed a pre‐ED visual tool to minimise miscommunication when triaging First Nations patients. Our steps included establishing project governance, conducting a literature review, obtaining ethics approval and designing illustrations. We then consulted relevant stakeholders, finalised the resource and contributed to the evidence base and to knowledge exchange. Results Co‐design is an important principle in reducing miscommunication and ensuring cultural safety in EDs. Conclusions Co‐design methodologies can guide improvements in culturally safe clinical communication with First Nations patients in EDs.