Closing the miscommunication gap: A user guide to developing picture‐based communication tools for Aboriginal and Torres Strait Islander peoples in emergency departments
Abstract Objective To document an illustration‐based methodology for culturally safe communication between Indigenous patients and clinicians in an urban ED. Methods We co‐designed a pre‐ED visual tool to minimise miscommunication when triaging First Nations patients. Our steps included establishing...
Published in: | Emergency Medicine Australasia |
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Online Access: | http://dx.doi.org/10.1111/1742-6723.14274 https://onlinelibrary.wiley.com/doi/pdf/10.1111/1742-6723.14274 |
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crwiley:10.1111/1742-6723.14274 2024-06-02T08:06:40+00:00 Closing the miscommunication gap: A user guide to developing picture‐based communication tools for Aboriginal and Torres Strait Islander peoples in emergency departments Jameel, Aishah Penny, Lauren Arabena, Kerry Australasian College for Emergency Medicine Australian Government 2023 http://dx.doi.org/10.1111/1742-6723.14274 https://onlinelibrary.wiley.com/doi/pdf/10.1111/1742-6723.14274 en eng Wiley http://creativecommons.org/licenses/by/4.0/ Emergency Medicine Australasia volume 35, issue 5, page 873-875 ISSN 1742-6731 1742-6723 journal-article 2023 crwiley https://doi.org/10.1111/1742-6723.14274 2024-05-03T12:00:33Z Abstract Objective To document an illustration‐based methodology for culturally safe communication between Indigenous patients and clinicians in an urban ED. Methods We co‐designed a pre‐ED visual tool to minimise miscommunication when triaging First Nations patients. Our steps included establishing project governance, conducting a literature review, obtaining ethics approval and designing illustrations. We then consulted relevant stakeholders, finalised the resource and contributed to the evidence base and to knowledge exchange. Results Co‐design is an important principle in reducing miscommunication and ensuring cultural safety in EDs. Conclusions Co‐design methodologies can guide improvements in culturally safe clinical communication with First Nations patients in EDs. Article in Journal/Newspaper First Nations Wiley Online Library Emergency Medicine Australasia 35 5 873 875 |
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Wiley Online Library |
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English |
description |
Abstract Objective To document an illustration‐based methodology for culturally safe communication between Indigenous patients and clinicians in an urban ED. Methods We co‐designed a pre‐ED visual tool to minimise miscommunication when triaging First Nations patients. Our steps included establishing project governance, conducting a literature review, obtaining ethics approval and designing illustrations. We then consulted relevant stakeholders, finalised the resource and contributed to the evidence base and to knowledge exchange. Results Co‐design is an important principle in reducing miscommunication and ensuring cultural safety in EDs. Conclusions Co‐design methodologies can guide improvements in culturally safe clinical communication with First Nations patients in EDs. |
author2 |
Australasian College for Emergency Medicine Australian Government |
format |
Article in Journal/Newspaper |
author |
Jameel, Aishah Penny, Lauren Arabena, Kerry |
spellingShingle |
Jameel, Aishah Penny, Lauren Arabena, Kerry Closing the miscommunication gap: A user guide to developing picture‐based communication tools for Aboriginal and Torres Strait Islander peoples in emergency departments |
author_facet |
Jameel, Aishah Penny, Lauren Arabena, Kerry |
author_sort |
Jameel, Aishah |
title |
Closing the miscommunication gap: A user guide to developing picture‐based communication tools for Aboriginal and Torres Strait Islander peoples in emergency departments |
title_short |
Closing the miscommunication gap: A user guide to developing picture‐based communication tools for Aboriginal and Torres Strait Islander peoples in emergency departments |
title_full |
Closing the miscommunication gap: A user guide to developing picture‐based communication tools for Aboriginal and Torres Strait Islander peoples in emergency departments |
title_fullStr |
Closing the miscommunication gap: A user guide to developing picture‐based communication tools for Aboriginal and Torres Strait Islander peoples in emergency departments |
title_full_unstemmed |
Closing the miscommunication gap: A user guide to developing picture‐based communication tools for Aboriginal and Torres Strait Islander peoples in emergency departments |
title_sort |
closing the miscommunication gap: a user guide to developing picture‐based communication tools for aboriginal and torres strait islander peoples in emergency departments |
publisher |
Wiley |
publishDate |
2023 |
url |
http://dx.doi.org/10.1111/1742-6723.14274 https://onlinelibrary.wiley.com/doi/pdf/10.1111/1742-6723.14274 |
genre |
First Nations |
genre_facet |
First Nations |
op_source |
Emergency Medicine Australasia volume 35, issue 5, page 873-875 ISSN 1742-6731 1742-6723 |
op_rights |
http://creativecommons.org/licenses/by/4.0/ |
op_doi |
https://doi.org/10.1111/1742-6723.14274 |
container_title |
Emergency Medicine Australasia |
container_volume |
35 |
container_issue |
5 |
container_start_page |
873 |
op_container_end_page |
875 |
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1800751627301289984 |