Closing the miscommunication gap: A user guide to developing picture‐based communication tools for Aboriginal and Torres Strait Islander peoples in emergency departments

Abstract Objective To document an illustration‐based methodology for culturally safe communication between Indigenous patients and clinicians in an urban ED. Methods We co‐designed a pre‐ED visual tool to minimise miscommunication when triaging First Nations patients. Our steps included establishing...

Full description

Bibliographic Details
Published in:Emergency Medicine Australasia
Main Authors: Jameel, Aishah, Penny, Lauren, Arabena, Kerry
Other Authors: Australasian College for Emergency Medicine, Australian Government
Format: Article in Journal/Newspaper
Language:English
Published: Wiley 2023
Subjects:
First Nations
Online Access:http://dx.doi.org/10.1111/1742-6723.14274
https://onlinelibrary.wiley.com/doi/pdf/10.1111/1742-6723.14274
Description
Summary:Abstract Objective To document an illustration‐based methodology for culturally safe communication between Indigenous patients and clinicians in an urban ED. Methods We co‐designed a pre‐ED visual tool to minimise miscommunication when triaging First Nations patients. Our steps included establishing project governance, conducting a literature review, obtaining ethics approval and designing illustrations. We then consulted relevant stakeholders, finalised the resource and contributed to the evidence base and to knowledge exchange. Results Co‐design is an important principle in reducing miscommunication and ensuring cultural safety in EDs. Conclusions Co‐design methodologies can guide improvements in culturally safe clinical communication with First Nations patients in EDs.

Similar Items