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Service Failure och Service Recovery inom snabbmatskedja branschen
by
Belkhair, Aya
,
Sami
,
Sami
Published 2022
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Bachelor Thesis
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Business Administration
Företagsekonomi
Interpersonella Misslyckanden
Justice Theory
Kärnfel
Processuella Misslyckande
Service Failure
Service recovery
Trovärdighet
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