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Gustec, Silvija
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Utjecaj primjene strategije upravljanja odnosima s klijentima na zadovoljstvo korisnika bankarskih usluga u Republici Hrvatskoj
by
Gustec
,
Silvija
Published 2019
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Master Thesis
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Related Subjects
Croatia
Customer Relationship management
DRUŠTVENE ZNANOSTI. Ekonomija. Marketing
Hrvatska
SOCIAL SCIENCES. Economics. Marketing
Upravljanje odnosima s klijentima
bankarski sektor
banking industry
customer satisfaction and customer loyalty
zadovoljstvo i lojalnost potrošača
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