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Service Recovery within a High Educational Organization
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Mattsson, Mikael
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Ramén, Martin
Published 2014
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Bachelor Thesis
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"Man måste vara egoistisk för att kunna hjälpa andra" : -En studie om hanteringen av service recovery på Icehotel och Björkliden
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Ekeström, Frida
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Tiselius, Eva
Published 2011
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Luleå University of Technology Publications (DiVA)
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