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Bachelor Thesis
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Swedish
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Företagsekonomi
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Björkliden
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"Man måste vara egoistisk för att kunna hjälpa andra" : -En studie om hanteringen av service recovery på Icehotel och Björkliden
by
Ekeström, Frida
,
Tiselius, Eva
Published 2011
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Umeå University: Publications (DiVA)
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