Process for Mapping Challenges of Cross-Border Mobility in the Barents Region

• Published in: Proceedings of the Sixth International Conference on Design Creativity (ICDC 2020)
• Main Authors: Suoheimo, Mari, Lusikka, Toni
• Other Authors: Boujut, Jean-Francois, Cascini, Gaetano, Ahmed-Kristensen, Saeema, Georgiev, Georgi V., Iivari, Netta
• Format: Other Non-Article Part of Journal/Newspaper
• Language: English
• Published: Design Society 2020
• Subjects: Cross-border mobility; complex stakeholder management; Mess Mapping™; service design; wicked problems; barents region
• Online Access: https://cris.vtt.fi/en/publications/33ab1600-08d0-4db6-b5d4-86be6e2af2a6; https://doi.org/10.35199/ICDC.2020.21; http://www.scopus.com/inward/record.url?scp=85094570660&partnerID=8YFLogxK

There is a challenge in identifying problems in common to tackle them creatively and jointly in Mobility as a Service (MaaS) development. This all requires collaboration and commitment, which is a wicked problem and a novel perspective in transportation and MaaS development. Mess Map™ is a tool to aid in creating shared understanding in cross-border mobility in the Barents region. Mess Map™ is a giant map that aims to map the whole complexity through a dialogue among the relevant stakeholders involved. In this case study, there were five transportation and MaaS projects besides other relevant stakeholders involved. The meetings were facilitated and run from a service design perspective that has a co-creational and holistic aim. The objective was to understand how the tool can be used in a service design process and how it can help the stakeholders to engage and find common goals.