Process for Mapping Challenges of Cross-Border Mobility in the Barents Region
There is a challenge in identifying problems in common to tackle them creatively and jointly in Mobility as a Service (MaaS) development. This all requires collaboration and commitment, which is a wicked problem and a novel perspective in transportation and MaaS development. Mess Map™ is a tool to a...
| Published in: | Proceedings of the Sixth International Conference on Design Creativity (ICDC 2020) |
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| Main Authors: | , |
| Other Authors: | , , , , |
| Format: | Other Non-Article Part of Journal/Newspaper |
| Language: | English |
| Published: |
Design Society
2020
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| Subjects: | |
| Online Access: | https://cris.vtt.fi/en/publications/33ab1600-08d0-4db6-b5d4-86be6e2af2a6 https://doi.org/10.35199/ICDC.2020.21 http://www.scopus.com/inward/record.url?scp=85094570660&partnerID=8YFLogxK |
| Summary: | There is a challenge in identifying problems in common to tackle them creatively and jointly in Mobility as a Service (MaaS) development. This all requires collaboration and commitment, which is a wicked problem and a novel perspective in transportation and MaaS development. Mess Map™ is a tool to aid in creating shared understanding in cross-border mobility in the Barents region. Mess Map™ is a giant map that aims to map the whole complexity through a dialogue among the relevant stakeholders involved. In this case study, there were five transportation and MaaS projects besides other relevant stakeholders involved. The meetings were facilitated and run from a service design perspective that has a co-creational and holistic aim. The objective was to understand how the tool can be used in a service design process and how it can help the stakeholders to engage and find common goals. |
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