Cognitive and cultural proximity between service managers and customers in cross-border regions: knowledge transfer implications

• Published in: Scandinavian Journal of Hospitality and Tourism
• Main Authors: Williams, AM, Weidenfeld, A, Bjork, P
• Format: Article in Journal/Newspaper
• Language: unknown
• Published: Routledge 2016
• Subjects: Haparanda; Tornio
• Online Access: https://doi.org/10.1080/15022250.2016.1244587

Knowledge transfer between customers and managers is an important source of new ideas for innovation in the service industries. In cross-border regions, inter-cultural interactions engender but also constrain knowledge transfers between actors even when actors share similar economic and technologica...