The memorable souvenir-shopping experience : antecedents and outcomes
This study examines the relationship among authenticity, satisfaction, co-creation, memorable souvenir-shopping experiences, and place attachment. A post-holiday web-based survey was conducted among tourists to Rovaniemi, Finland, and a valid sample of 301 tourists was used for data analysis. The su...
Published in: | Leisure Studies |
---|---|
Main Authors: | , , |
Other Authors: | , |
Format: | Article in Journal/Newspaper |
Language: | English |
Published: |
Taylor & Francis Informa UK Ltd.
2021
|
Subjects: | |
Online Access: | http://hdl.handle.net/10227/406222 |
id |
ftunivhelsihelda:oai:helda.helsinki.fi:10227/406222 |
---|---|
record_format |
openpolar |
spelling |
ftunivhelsihelda:oai:helda.helsinki.fi:10227/406222 2024-09-15T18:32:32+00:00 The memorable souvenir-shopping experience : antecedents and outcomes Sthapit, Erose Coudounaris, Dafnis Björk, Peter Marketing, Helsinki Marketing, Vaasa 2021-02-22T09:30:00Z 16 72991 application/vnd.openxmlformats-officedocument.wordprocessingml.document http://hdl.handle.net/10227/406222 eng eng Taylor & Francis Informa UK Ltd. 10.1080/02614367.2018.1519031 Sthapit , E , Coudounaris , D & Björk , P 2018 , ' The memorable souvenir-shopping experience : antecedents and outcomes ' , Leisure Studies , vol. 37 , no. 5 , pp. 628-643 . https://doi.org/10.1080/02614367.2018.1519031 9953857 ORCID: /0000-0002-8830-8098/work/122517970 http://hdl.handle.net/10227/406222 85053310283 beb3a02b-bd31-42e1-8f8b-eff3c7bd4a00 info:eu-repo/semantics/openAccess openAccess 512 Business and Management Memories memorable souvenir-shopping experience satisfaction co-creation place attachment KOTA2018 PREM2018_extra 0 - Not open access 1 - Self archived https://helda.helsinki.fi/dhanken/handle/10227/406222 1- Minst en av författarna har en utländsk affiliation 1- Publicerad utomlands 0- Ingen affiliation med ett företag Article acceptedVersion 2021 ftunivhelsihelda 2024-06-25T14:22:46Z This study examines the relationship among authenticity, satisfaction, co-creation, memorable souvenir-shopping experiences, and place attachment. A post-holiday web-based survey was conducted among tourists to Rovaniemi, Finland, and a valid sample of 301 tourists was used for data analysis. The survey results show that satisfaction and co-creation during onsite souvenir shopping at a tourism destination create memorable souvenir shopping experiences, and that such memories enhance tourists’ feelings of attachment to the destination. The implications for retail management are that souvenir vendors should offer a large assortment of souvenirs to suit tourists’ individual tastes. Souvenir retailers can enhance customer satisfaction through taking such steps as training personnel on customer shopping satisfaction, extending operating hours, broadening the accepted means of payment, and improving the quality and display of products as well as the external appearance of their shops. Additionally, souvenir retailers should interact with customers and engage in onsite co-creation to arouse interest and attention. Peer reviewed Article in Journal/Newspaper Rovaniemi HELDA – University of Helsinki Open Repository Leisure Studies 37 5 628 643 |
institution |
Open Polar |
collection |
HELDA – University of Helsinki Open Repository |
op_collection_id |
ftunivhelsihelda |
language |
English |
topic |
512 Business and Management Memories memorable souvenir-shopping experience satisfaction co-creation place attachment KOTA2018 PREM2018_extra 0 - Not open access 1 - Self archived https://helda.helsinki.fi/dhanken/handle/10227/406222 1- Minst en av författarna har en utländsk affiliation 1- Publicerad utomlands 0- Ingen affiliation med ett företag |
spellingShingle |
512 Business and Management Memories memorable souvenir-shopping experience satisfaction co-creation place attachment KOTA2018 PREM2018_extra 0 - Not open access 1 - Self archived https://helda.helsinki.fi/dhanken/handle/10227/406222 1- Minst en av författarna har en utländsk affiliation 1- Publicerad utomlands 0- Ingen affiliation med ett företag Sthapit, Erose Coudounaris, Dafnis Björk, Peter The memorable souvenir-shopping experience : antecedents and outcomes |
topic_facet |
512 Business and Management Memories memorable souvenir-shopping experience satisfaction co-creation place attachment KOTA2018 PREM2018_extra 0 - Not open access 1 - Self archived https://helda.helsinki.fi/dhanken/handle/10227/406222 1- Minst en av författarna har en utländsk affiliation 1- Publicerad utomlands 0- Ingen affiliation med ett företag |
description |
This study examines the relationship among authenticity, satisfaction, co-creation, memorable souvenir-shopping experiences, and place attachment. A post-holiday web-based survey was conducted among tourists to Rovaniemi, Finland, and a valid sample of 301 tourists was used for data analysis. The survey results show that satisfaction and co-creation during onsite souvenir shopping at a tourism destination create memorable souvenir shopping experiences, and that such memories enhance tourists’ feelings of attachment to the destination. The implications for retail management are that souvenir vendors should offer a large assortment of souvenirs to suit tourists’ individual tastes. Souvenir retailers can enhance customer satisfaction through taking such steps as training personnel on customer shopping satisfaction, extending operating hours, broadening the accepted means of payment, and improving the quality and display of products as well as the external appearance of their shops. Additionally, souvenir retailers should interact with customers and engage in onsite co-creation to arouse interest and attention. Peer reviewed |
author2 |
Marketing, Helsinki Marketing, Vaasa |
format |
Article in Journal/Newspaper |
author |
Sthapit, Erose Coudounaris, Dafnis Björk, Peter |
author_facet |
Sthapit, Erose Coudounaris, Dafnis Björk, Peter |
author_sort |
Sthapit, Erose |
title |
The memorable souvenir-shopping experience : antecedents and outcomes |
title_short |
The memorable souvenir-shopping experience : antecedents and outcomes |
title_full |
The memorable souvenir-shopping experience : antecedents and outcomes |
title_fullStr |
The memorable souvenir-shopping experience : antecedents and outcomes |
title_full_unstemmed |
The memorable souvenir-shopping experience : antecedents and outcomes |
title_sort |
memorable souvenir-shopping experience : antecedents and outcomes |
publisher |
Taylor & Francis Informa UK Ltd. |
publishDate |
2021 |
url |
http://hdl.handle.net/10227/406222 |
genre |
Rovaniemi |
genre_facet |
Rovaniemi |
op_relation |
10.1080/02614367.2018.1519031 Sthapit , E , Coudounaris , D & Björk , P 2018 , ' The memorable souvenir-shopping experience : antecedents and outcomes ' , Leisure Studies , vol. 37 , no. 5 , pp. 628-643 . https://doi.org/10.1080/02614367.2018.1519031 9953857 ORCID: /0000-0002-8830-8098/work/122517970 http://hdl.handle.net/10227/406222 85053310283 beb3a02b-bd31-42e1-8f8b-eff3c7bd4a00 |
op_rights |
info:eu-repo/semantics/openAccess openAccess |
container_title |
Leisure Studies |
container_volume |
37 |
container_issue |
5 |
container_start_page |
628 |
op_container_end_page |
643 |
_version_ |
1810474282107535360 |