"Structure" and "process" congruence : a control theory perspective on services offshoring performance
International audience Prior research on services offshoring has found control theory to be a useful perspective for examining the co-ordination between the client and the vendor. Control literature describes two primary control modes - formal and informal control modes, classified as behavior, outc...
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ftunivevry:oai:HAL:hal-02335882v1 2023-12-17T10:32:15+01:00 "Structure" and "process" congruence : a control theory perspective on services offshoring performance Shirish, Anuragini Srivastava, Shirish C. Chandra, Shalini Département Systèmes d'Information (IMT-BS - DSI) Télécom Ecole de Management (TEM)-Institut Mines-Télécom Paris (IMT)-Institut Mines-Télécom Business School (IMT-BS) Institut Mines-Télécom Paris (IMT) Laboratoire en Innovation, Technologies, Economie et Management (EA 7363) (LITEM) Université d'Évry-Val-d'Essonne (UEVE)-Institut Mines-Télécom Business School (IMT-BS) Institut Mines-Télécom Paris (IMT)-Institut Mines-Télécom Paris (IMT) HEC Paris - Recherche - Hors Laboratoire Ecole des Hautes Etudes Commerciales (HEC Paris) S P Jain School of Global Management (.) (SPJ) LITEM-IMO Reykjavik, Iceland 2018-06-19 https://hal.science/hal-02335882 en eng HAL CCSD hal-02335882 https://hal.science/hal-02335882 Proceedings EURAM 2018 : European Academy of Management Conférence EURAM 2018 : European Academy of Management Conférence https://hal.science/hal-02335882 EURAM 2018 : European Academy of Management Conférence, Jun 2018, Reykjavik, Iceland Control theory Alignment Offshoring [SHS.GESTION]Humanities and Social Sciences/Business administration info:eu-repo/semantics/conferenceObject Conference papers 2018 ftunivevry 2023-11-22T17:26:45Z International audience Prior research on services offshoring has found control theory to be a useful perspective for examining the co-ordination between the client and the vendor. Control literature describes two primary control modes - formal and informal control modes, classified as behavior, outcome, clan and self-control modes. But most control literature has focused on examining either the conditions for adopting a particular control mode or investigating the influence of the chosen control mode(s) on the project performance. Recent services offshoring research has uncovered two distinct control mechanisms comprising each of the control modes namely, structural and process mechanisms. Structural control mechanism describes the ‘what' or the structure guiding the control mode, whereas process control mechanism explains ‘how' or the process through which the control mode is enacted. Grounding our arguments in the alignment literature, we theorize the need for congruence between the control ‘structures' and ‘processes' within each of the control modes for effective project performance. In effect, we posit the moderating role of control processes on the relationship between control structures and contract performance. The theorized model is tested through data collected from a field study comprising offshore services projects executed by offshore vendors. Results demonstrate that governance ‘alignment' or ‘congruence' leads to superior project performance. The study makes contributions to both services offshoring literature as well as provides useful practical implications for managers Conference Object Iceland Université d'Évry-Val-d'Essonne: HAL |
institution |
Open Polar |
collection |
Université d'Évry-Val-d'Essonne: HAL |
op_collection_id |
ftunivevry |
language |
English |
topic |
Control theory Alignment Offshoring [SHS.GESTION]Humanities and Social Sciences/Business administration |
spellingShingle |
Control theory Alignment Offshoring [SHS.GESTION]Humanities and Social Sciences/Business administration Shirish, Anuragini Srivastava, Shirish C. Chandra, Shalini "Structure" and "process" congruence : a control theory perspective on services offshoring performance |
topic_facet |
Control theory Alignment Offshoring [SHS.GESTION]Humanities and Social Sciences/Business administration |
description |
International audience Prior research on services offshoring has found control theory to be a useful perspective for examining the co-ordination between the client and the vendor. Control literature describes two primary control modes - formal and informal control modes, classified as behavior, outcome, clan and self-control modes. But most control literature has focused on examining either the conditions for adopting a particular control mode or investigating the influence of the chosen control mode(s) on the project performance. Recent services offshoring research has uncovered two distinct control mechanisms comprising each of the control modes namely, structural and process mechanisms. Structural control mechanism describes the ‘what' or the structure guiding the control mode, whereas process control mechanism explains ‘how' or the process through which the control mode is enacted. Grounding our arguments in the alignment literature, we theorize the need for congruence between the control ‘structures' and ‘processes' within each of the control modes for effective project performance. In effect, we posit the moderating role of control processes on the relationship between control structures and contract performance. The theorized model is tested through data collected from a field study comprising offshore services projects executed by offshore vendors. Results demonstrate that governance ‘alignment' or ‘congruence' leads to superior project performance. The study makes contributions to both services offshoring literature as well as provides useful practical implications for managers |
author2 |
Département Systèmes d'Information (IMT-BS - DSI) Télécom Ecole de Management (TEM)-Institut Mines-Télécom Paris (IMT)-Institut Mines-Télécom Business School (IMT-BS) Institut Mines-Télécom Paris (IMT) Laboratoire en Innovation, Technologies, Economie et Management (EA 7363) (LITEM) Université d'Évry-Val-d'Essonne (UEVE)-Institut Mines-Télécom Business School (IMT-BS) Institut Mines-Télécom Paris (IMT)-Institut Mines-Télécom Paris (IMT) HEC Paris - Recherche - Hors Laboratoire Ecole des Hautes Etudes Commerciales (HEC Paris) S P Jain School of Global Management (.) (SPJ) LITEM-IMO |
format |
Conference Object |
author |
Shirish, Anuragini Srivastava, Shirish C. Chandra, Shalini |
author_facet |
Shirish, Anuragini Srivastava, Shirish C. Chandra, Shalini |
author_sort |
Shirish, Anuragini |
title |
"Structure" and "process" congruence : a control theory perspective on services offshoring performance |
title_short |
"Structure" and "process" congruence : a control theory perspective on services offshoring performance |
title_full |
"Structure" and "process" congruence : a control theory perspective on services offshoring performance |
title_fullStr |
"Structure" and "process" congruence : a control theory perspective on services offshoring performance |
title_full_unstemmed |
"Structure" and "process" congruence : a control theory perspective on services offshoring performance |
title_sort |
"structure" and "process" congruence : a control theory perspective on services offshoring performance |
publisher |
HAL CCSD |
publishDate |
2018 |
url |
https://hal.science/hal-02335882 |
op_coverage |
Reykjavik, Iceland |
genre |
Iceland |
genre_facet |
Iceland |
op_source |
Proceedings EURAM 2018 : European Academy of Management Conférence EURAM 2018 : European Academy of Management Conférence https://hal.science/hal-02335882 EURAM 2018 : European Academy of Management Conférence, Jun 2018, Reykjavik, Iceland |
op_relation |
hal-02335882 https://hal.science/hal-02335882 |
_version_ |
1785585809032740864 |