Assessing Staff Turnover: A View from Hotel Workers in Reykjavík : Causes and Impacts

• Main Authors: Guðmundsdóttir, Sunna, Kammerland, Emeli
• Format: Bachelor Thesis
• Language: English
• Published: Högskolan Dalarna, Turismvetenskap 2018
• Subjects: Departure; hospitality industry; human resource management; retention; Iceland; Other Social Sciences; Annan samhällsvetenskap; Reykjavík
• Online Access: http://urn.kb.se/resolve?urn=urn:nbn:se:du-28315

Staff turnover is an endemic issue in the hospitality industry, worldwide. Voluntary staff turnover has been the focus of many studies in the past decades and many researchers have constantly intended to connect a number of variables to it. This study deals with a human perspective of staff turnover and the aim was to add to the understanding of staff turnover within the hospitality industry. This was achieved by conducting in-depth interviews with hotel workers in three and four-star hotels in Reykjavík, Iceland. The causes and impacts of the turnover was examined with qualitative method. Investigation of the factors influencing employees’ intention to leave their current organization and the impact staff turnover causes to the remaining staff was carried out. The results revealed that professional advancement is a critical predictor for the employees to leave, along with factors such as work content, personal reasons, organizational factors and the nature of the tourism industry. Furthermore, the impact staff turnover causes on the staff are factors such as social connections, increased responsibilities and time and energy consumption.