SAMI: A Chatbot Developer using the Technique Case Based Reasoning

• Main Author: Camacho Jara, Shanir Majayra
• Format: Article in Journal/Newspaper
• Language: Spanish
• Published: Universidad Nacional Mayor de San Marcos, Facultad de Ingeniería de Sistemas e Informática 2006
• Subjects: artificial intelligence; cases based reasoning (CBR); chatbot; virtual classroom; knowledge base; inteligencia artificial; razonamiento basado en casos (RBC); sofbot de ch1rla; aula 1 virtual; base de conocimientos; sami
• Online Access: https://revistasinvestigacion.unmsm.edu.pe/index.php/sistem/article/view/4524

The present article is inside the area of the Artificial Intelligence and explains the way in that the chatbot called SAMI (Intelligent Model Assisting System) was built, for this purpose the 1:echnique Cases Based Reasoning (CBR) was used. The context that has been chosen for SAMI's conversations were the tapies related to the Virtual Classroom of the UNMSM, thus the chatbot acts as a virtual assistant offering help to the users. This interaction is carried out in naturallanguage, by means of a dialogue written between th user and the system, in such a way that the person thinks that he is speaking another person and nota chatbot. Intemally the chatbot analyzes the human's dialogue and search inside its knowledge base the possible more appropriate answer using the technical CBR. The importan ce of this work also resides in the different uses that can be given to the chatbots, they could be used in areas like education (e-leaming), entertainment, interfaces man-machine, CRM, training, etc. Therefore, many organizations can obtain great advantages implementing this type of applications, so the investigation and diffusion is of great importance. El presente artículo se encuentra dentro del área de la Inteligencia Artificial y explica la manera en que se construyó el sofbot de charla llamado SAMI (Sistema Asistente Modelo Inteligente), para lo cual se utilizó la técnica de Razonamiento Basado en Casos (RBC). El contexto que se ha elegido para las conversaciones de SAMI, son los temas relacionados al Aula Virtual de la Universidad Nacional Mayor de San Marcos (UNMSM), de esta forma el sofbot actúa como un "asistente virtual" brindando ayuda a los usuarios. Esta interacción se realiza en lenguaje natural, mediante un diálogo escrito entre el usuario y el sistema, de tal forma que la persona piensa que está hablando con otra persona y no con un sofbot. Internamente el sofbot analiza el diálogo del humano y busca dentro de su base de conocimientos la respuesta más adecuada posible utilizando la técnica RBC. La ...