How the pandemic triggered digital transformation madness

• Main Authors: Frisk, Sebastian, Fransson, Andreas
• Format: Bachelor Thesis
• Language: English
• Published: Umeå universitet, Institutionen för informatik 2021
• Subjects: Digital Transformation; Remote Work; Covid-19; External Triggers; Information Systems; Social aspects; Systemvetenskap; informationssystem och informatik med samhällsvetenskaplig inriktning; Northern Sweden
• Online Access: http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-185665

In this thesis we aim to answer how the pandemic of Covid-19 served as a trigger for organizational digital transformation, as understanding this phenomenon and the implications of it could provide valuable knowledge regarding digital transformation. To answer this question, we applied semi-structured interviews at an IT-consultancies firm in northern Sweden. Drawing upon extent research from Wessel et al. (2021), Vial (2019) and Holmström (2021) to define digital transformation and explore its dimensions. Through our rigorous case study, we explore the implications of the pandemic for these dimensions. We found that the pandemic triggered organizational digital transformation, and that the way we view digital transformation needs more research, in a context where it is externally triggered. Whereas we found some proof for the tendencies we present, more research needs to be done to confirm our findings and highlight if these changes are rigid or temporary.