Indigena:Teaching case of IT Impact Sourcing
This teaching case introduces the concept of Impact Sourcing, in the context of global IT outsourcing. While IT outsourcing is a well-established management technique, with a history of at least 30 years, Impact Sourcing is a relatively new concept, conceptualized by the Rockefeller Foundation in 20...
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Online Access: | https://research.manchester.ac.uk/en/publications/9fd816df-7485-4642-946d-deb60bd1e60f https://doi.org/10.1177/2043886919870547 |
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ftumanchesterpub:oai:pure.atira.dk:publications/9fd816df-7485-4642-946d-deb60bd1e60f 2023-11-12T04:17:12+01:00 Indigena:Teaching case of IT Impact Sourcing Babin, Ron Nicholson, Brian Young, Megan 2019-11-01 https://research.manchester.ac.uk/en/publications/9fd816df-7485-4642-946d-deb60bd1e60f https://doi.org/10.1177/2043886919870547 eng eng info:eu-repo/semantics/closedAccess Babin , R , Nicholson , B & Young , M 2019 , ' Indigena : Teaching case of IT Impact Sourcing ' , Journal of Information Technology Teaching Cases , vol. 9 , no. 2 , pp. 64-71 . https://doi.org/10.1177/2043886919870547 Global sourcing globalization impact sourcing IT services outsourcing social and organizational impacts teaching cases article 2019 ftumanchesterpub https://doi.org/10.1177/2043886919870547 2023-10-30T09:15:00Z This teaching case introduces the concept of Impact Sourcing, in the context of global IT outsourcing. While IT outsourcing is a well-established management technique, with a history of at least 30 years, Impact Sourcing is a relatively new concept, conceptualized by the Rockefeller Foundation in 2011 and recently defined by the Global Impact Sourcing Coalition. To summarize this case, a First Nations band collaborated with a successful global outsourcing firm, Accenture, to establish Indigena, a Canadian-based impact-sourcing enterprise. Indigena found it difficult to attract, hire and retain qualified Aboriginal employees. The suburban office location in the high-cost Vancouver market may have been a key challenge in building a robust Aboriginal workforce. However, the challenge of winning outsourcing contracts in a competitive market may have been hindered by the Aboriginal workforce, despite the outward positive response of clients to the Impact Sourcing model. Indigena was not able to meet its social goals and at the same time it struggled to attract and retain clients. It was unable to demonstrate profitable business success, resulting in a strategic challenge from its investors. Article in Journal/Newspaper First Nations The University of Manchester: Research Explorer Journal of Information Technology Teaching Cases 9 2 64 71 |
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The University of Manchester: Research Explorer |
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ftumanchesterpub |
language |
English |
topic |
Global sourcing globalization impact sourcing IT services outsourcing social and organizational impacts teaching cases |
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Global sourcing globalization impact sourcing IT services outsourcing social and organizational impacts teaching cases Babin, Ron Nicholson, Brian Young, Megan Indigena:Teaching case of IT Impact Sourcing |
topic_facet |
Global sourcing globalization impact sourcing IT services outsourcing social and organizational impacts teaching cases |
description |
This teaching case introduces the concept of Impact Sourcing, in the context of global IT outsourcing. While IT outsourcing is a well-established management technique, with a history of at least 30 years, Impact Sourcing is a relatively new concept, conceptualized by the Rockefeller Foundation in 2011 and recently defined by the Global Impact Sourcing Coalition. To summarize this case, a First Nations band collaborated with a successful global outsourcing firm, Accenture, to establish Indigena, a Canadian-based impact-sourcing enterprise. Indigena found it difficult to attract, hire and retain qualified Aboriginal employees. The suburban office location in the high-cost Vancouver market may have been a key challenge in building a robust Aboriginal workforce. However, the challenge of winning outsourcing contracts in a competitive market may have been hindered by the Aboriginal workforce, despite the outward positive response of clients to the Impact Sourcing model. Indigena was not able to meet its social goals and at the same time it struggled to attract and retain clients. It was unable to demonstrate profitable business success, resulting in a strategic challenge from its investors. |
format |
Article in Journal/Newspaper |
author |
Babin, Ron Nicholson, Brian Young, Megan |
author_facet |
Babin, Ron Nicholson, Brian Young, Megan |
author_sort |
Babin, Ron |
title |
Indigena:Teaching case of IT Impact Sourcing |
title_short |
Indigena:Teaching case of IT Impact Sourcing |
title_full |
Indigena:Teaching case of IT Impact Sourcing |
title_fullStr |
Indigena:Teaching case of IT Impact Sourcing |
title_full_unstemmed |
Indigena:Teaching case of IT Impact Sourcing |
title_sort |
indigena:teaching case of it impact sourcing |
publishDate |
2019 |
url |
https://research.manchester.ac.uk/en/publications/9fd816df-7485-4642-946d-deb60bd1e60f https://doi.org/10.1177/2043886919870547 |
genre |
First Nations |
genre_facet |
First Nations |
op_source |
Babin , R , Nicholson , B & Young , M 2019 , ' Indigena : Teaching case of IT Impact Sourcing ' , Journal of Information Technology Teaching Cases , vol. 9 , no. 2 , pp. 64-71 . https://doi.org/10.1177/2043886919870547 |
op_rights |
info:eu-repo/semantics/closedAccess |
op_doi |
https://doi.org/10.1177/2043886919870547 |
container_title |
Journal of Information Technology Teaching Cases |
container_volume |
9 |
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2 |
container_start_page |
64 |
op_container_end_page |
71 |
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