The capability to understand customer value - A case study of Metso Mining over continents

• Main Authors: Forsgren, Emma, Kaijser, Johan, Söderberg, Magnus
• Format: Other/Unknown Material
• Language: Swedish
• Published: Lunds universitet/Företagsekonomiska institutionen 2007
• Subjects: Metso; Mining; Customer Value; Customer Focus; Capabilities; Resourced Based View; Blue Ocean Strategy; Management of enterprises; Företagsledning; management; Business and Economics; Kiruna; Handle The; Gällivare
• Online Access: http://lup.lub.lu.se/student-papers/record/1340383

The purpose of this thesis is to describe and analyze how the mining equipment producers on a global market manage to handle the changing conditions concerning customer value. Our approach has been a comparative analysis between two different sites in order to answer the purpose. The case studies at...