Process for Mapping Challenges of Cross-Border Mobility in the Barents Region

• Published in: Proceedings of the Sixth International Conference on Design Creativity (ICDC 2020)
• Main Authors: Suoheimo, Mari, Lusikka, Toni
• Other Authors: Boujut, Jean-François, Cascini, Gaetano, Ahmed-Kristensen, Saeema, Georgiev, Georgi V., Iivari, Netta
• Format: Article in Journal/Newspaper
• Language: English
• Published: Design society 2020
• Subjects: Complex stakeholder management; Cross-border mobility; Mess Mapping; Service design; Wicked problems; /dk/atira/pure/person/fieldofscience2010/5/19; name=Social and economic geography; barents region
• Online Access: https://research.ulapland.fi/fi/publications/a05651aa-863e-4018-b24e-e690fff4fc23; https://doi.org/10.35199/ICDC.2020.21; https://lacris.ulapland.fi/ws/files/6614642/ICDC_21_128_doi.pdf; http://www.scopus.com/inward/record.url?scp=85094570660&partnerID=8YFLogxK; http://www.scopus.com/inward/citedby.url?scp=85094570660&partnerID=8YFLogxK

There is a challenge in identifying problems in common to tackle them creatively and jointly in Mobility as a Service (MaaS) development. This all requires collaboration and commitment, which is a wicked problem and a novel perspective in transportation and MaaS development. Mess Map™ is a tool to aid in creating shared understanding in cross-border mobility in the Barents region. Mess Map™ is a giant map that aims to map the whole complexity through a dialogue among the relevant stakeholders involved. In this case study, there were five transportation and MaaS projects besides other relevant stakeholders involved. The meetings were facilitated and run from a service design perspective that has a co-creational and holistic aim. The objective was to understand how the tool can be used in a service design process and how it can help the stakeholders to engage and find common goals.