Process for Mapping Challenges of Cross-Border Mobility in the Barents Region
There is a challenge in identifying problems in common to tackle them creatively and jointly in Mobility as a Service (MaaS) development. This all requires collaboration and commitment, which is a wicked problem and a novel perspective in transportation and MaaS development. Mess Map™ is a tool to a...
Published in: | Proceedings of the Sixth International Conference on Design Creativity (ICDC 2020) |
---|---|
Main Authors: | , |
Other Authors: | , , , , |
Format: | Article in Journal/Newspaper |
Language: | English |
Published: |
Design society
2020
|
Subjects: | |
Online Access: | https://research.ulapland.fi/fi/publications/a05651aa-863e-4018-b24e-e690fff4fc23 https://doi.org/10.35199/ICDC.2020.21 https://lacris.ulapland.fi/ws/files/6614642/ICDC_21_128_doi.pdf http://www.scopus.com/inward/record.url?scp=85094570660&partnerID=8YFLogxK http://www.scopus.com/inward/citedby.url?scp=85094570660&partnerID=8YFLogxK |
Summary: | There is a challenge in identifying problems in common to tackle them creatively and jointly in Mobility as a Service (MaaS) development. This all requires collaboration and commitment, which is a wicked problem and a novel perspective in transportation and MaaS development. Mess Map™ is a tool to aid in creating shared understanding in cross-border mobility in the Barents region. Mess Map™ is a giant map that aims to map the whole complexity through a dialogue among the relevant stakeholders involved. In this case study, there were five transportation and MaaS projects besides other relevant stakeholders involved. The meetings were facilitated and run from a service design perspective that has a co-creational and holistic aim. The objective was to understand how the tool can be used in a service design process and how it can help the stakeholders to engage and find common goals. |
---|