How Consumers Evaluate Website Personalization: Identification and Measurement of Specific Benefits
International audience Web personalization has been extensively studied in the IS literature; yet marketing research on consumer's reactions to web personalization is scarce. This research identifies and empirically validates specific benefits that consumers associate to web personalization. Fi...
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Online Access: | https://halshs.archives-ouvertes.fr/halshs-00175994 |
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fttriple:oai:gotriple.eu:10670/1.se9x9y 2023-05-15T16:48:28+02:00 How Consumers Evaluate Website Personalization: Identification and Measurement of Specific Benefits De Pechpeyrou, Pauline Dauphine Recherches en Management (DRM) Université Paris Dauphine-PSL Université Paris sciences et lettres (PSL)-Université Paris sciences et lettres (PSL)-Centre National de la Recherche Scientifique (CNRS) PhD Program Essec Business School Reykjavik, Iceland 2007-05-22 https://halshs.archives-ouvertes.fr/halshs-00175994 en eng HAL CCSD halshs-00175994 10670/1.se9x9y https://halshs.archives-ouvertes.fr/halshs-00175994 undefined Hyper Article en Ligne - Sciences de l'Homme et de la Société EMAC Proceedings EMAC EMAC, May 2007, Reykjavik, Iceland. pp.XX personalization consumer's benefits websites loyalty manag info Conference Output https://vocabularies.coar-repositories.org/resource_types/c_c94f/ 2007 fttriple 2023-01-22T16:40:12Z International audience Web personalization has been extensively studied in the IS literature; yet marketing research on consumer's reactions to web personalization is scarce. This research identifies and empirically validates specific benefits that consumers associate to web personalization. Five different benefits are evidenced by literature review and a qualitative research: interesting offers, reduced perceived risk, search time reduction, memorization and enlarged consideration set. Interestingly, only search time reduction and memorization (the two facets of the “cognitive” benefit) significantly relate to attitude towards personalization and intention to return to the website. Managerial implications and future research directions are then discussed. Other/Unknown Material Iceland Unknown |
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personalization consumer's benefits websites loyalty manag info |
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personalization consumer's benefits websites loyalty manag info De Pechpeyrou, Pauline How Consumers Evaluate Website Personalization: Identification and Measurement of Specific Benefits |
topic_facet |
personalization consumer's benefits websites loyalty manag info |
description |
International audience Web personalization has been extensively studied in the IS literature; yet marketing research on consumer's reactions to web personalization is scarce. This research identifies and empirically validates specific benefits that consumers associate to web personalization. Five different benefits are evidenced by literature review and a qualitative research: interesting offers, reduced perceived risk, search time reduction, memorization and enlarged consideration set. Interestingly, only search time reduction and memorization (the two facets of the “cognitive” benefit) significantly relate to attitude towards personalization and intention to return to the website. Managerial implications and future research directions are then discussed. |
author2 |
Dauphine Recherches en Management (DRM) Université Paris Dauphine-PSL Université Paris sciences et lettres (PSL)-Université Paris sciences et lettres (PSL)-Centre National de la Recherche Scientifique (CNRS) PhD Program Essec Business School |
format |
Other/Unknown Material |
author |
De Pechpeyrou, Pauline |
author_facet |
De Pechpeyrou, Pauline |
author_sort |
De Pechpeyrou, Pauline |
title |
How Consumers Evaluate Website Personalization: Identification and Measurement of Specific Benefits |
title_short |
How Consumers Evaluate Website Personalization: Identification and Measurement of Specific Benefits |
title_full |
How Consumers Evaluate Website Personalization: Identification and Measurement of Specific Benefits |
title_fullStr |
How Consumers Evaluate Website Personalization: Identification and Measurement of Specific Benefits |
title_full_unstemmed |
How Consumers Evaluate Website Personalization: Identification and Measurement of Specific Benefits |
title_sort |
how consumers evaluate website personalization: identification and measurement of specific benefits |
publisher |
HAL CCSD |
publishDate |
2007 |
url |
https://halshs.archives-ouvertes.fr/halshs-00175994 |
op_coverage |
Reykjavik, Iceland |
genre |
Iceland |
genre_facet |
Iceland |
op_source |
Hyper Article en Ligne - Sciences de l'Homme et de la Société EMAC Proceedings EMAC EMAC, May 2007, Reykjavik, Iceland. pp.XX |
op_relation |
halshs-00175994 10670/1.se9x9y https://halshs.archives-ouvertes.fr/halshs-00175994 |
op_rights |
undefined |
_version_ |
1766038556544860160 |