Understanding customer expectations towards a hostel : case Ibedcity hostel

• Main Author: Ly, Cao
• Format: Bachelor Thesis
• Language: English
• Published: 2023
• Subjects: fi=Matkailu|sv=Turism|en=Tourism|; tourism; services; quality; customers; enterprises; customer satisfaction; quality management; hotel sector; hotels; tourism sector; Degree programme in Tourism; Rovaniemi
• Online Access: http://www.theseus.fi/handle/10024/813247

In recent years, travelling demand has bounced back stronger than ever, especially after many restrictions from COVID-19 time. Running parallel with benefiting from the rising needs, tourism entrepreneurs have to face many challenges regarding service quality management. Despite paying the same pric...