Understanding customer expectations towards a hostel : case Ibedcity hostel
In recent years, travelling demand has bounced back stronger than ever, especially after many restrictions from COVID-19 time. Running parallel with benefiting from the rising needs, tourism entrepreneurs have to face many challenges regarding service quality management. Despite paying the same pric...
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Format: | Bachelor Thesis |
Language: | English |
Published: |
2023
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Online Access: | http://www.theseus.fi/handle/10024/813247 |