Managing multigenerational workforce : how to bridge the generation gaps?

• Main Author: Romo, Annastiina
• Other Authors: Jyväskylän ammattikorkeakoulu
• Format: Bachelor Thesis
• Language: English
• Published: Jyväskylän ammattikorkeakoulu 2012
• Subjects: generational differences; work values and methods; age management; generation gaps; sukupolvien väliset erot; arvot ja työtavat; ikäjohtaminen; sukupolvikuilut; fi=Liiketalous; hallinto ja markkinointi|sv=Företagsekonomi; förvaltning och marknadsföring|en=Business Management; Administration and Marketing|; Degree Programme in Facility Management; rantasipi
• Online Access: http://www.theseus.fi/handle/10024/46928

The research project was conducted for restaurant Salitintti, the main restaurant of Rantasipi Laajavuori. The purpose of the study was to examine generational differences in values, expectations and working methods. Another aim was to find out if Salitintti belongs to generationally savvy companies. The idea was to include representatives of Baby Boomers (born in 1946 to 1964), Generation Xers (1965-1980), Generation Yers (1980-1995) and Generation Z members (1995- ) in the research in order to get a complete picture of the needs and wants of different generations. The data was collected with a research questionnaire, which was given in March 2012 to the employees of Salitintti. The enquiry was quantitative in nature, aside from few open questions, which gave qualitative data to be analysed. There were altogether 25 copies distributed; 20 Finnish ones and 5 versions in English. The aim was to get as many responses as possible. The response rate was 52 per cent with 13 persons out of the ideal 25 responding to the questionnaire. The results were registered and analysed with the SPSS-software, which helped the author to create illustrative tables and diagrams in order to support the analysis. The results indicated the generations to have some differences between them. The findings also implied the employees acknowledging the differences and being able to adapt to them. The final part of the questionnaire revealed that the staff was satisfied with the current management in terms of age management. Thus, the author can assume restaurant Salitintti to be up-to-date with the issues regarding age management. As a result, the thesis provides some ideas and tools for how to manage a multigenerational workforce, from which many enterprises besides Salitintti can learn and develop their activities. Opinnäytetyön tavoitteena oli tutkia sukupolvien välisiä eroja työtavoissa, arvoissa ja odotuksissa työtä kohtaan. Tarkoituksena oli myös selvittää, onko työn toimeksiantajan, Rantasipi Laajavuoressa toimivan ravintola ...