The impact of artificial intelligence on HRM : from icelandic HR perspectives

• Main Author: Elín Guðrún Þorleifsdóttir 1994-
• Other Authors: Háskólinn í Reykjavík
• Format: Master Thesis
• Language: English
• Published: 2023
• Subjects: Meistaraprófsritgerðir; Mannauðsstjórnun og vinnusálfræði; Gervigreind; Eigindlegar rannsóknir; Siðfræði; Human resource management and organizational psychology; Artiificial intelligence; Qualitative research; Ethics; Iceland
• Online Access: http://hdl.handle.net/1946/45903

The emergence of Artificial intelligence (AI) has begun to reshape many aspects of human resource management (HRM). With AI's capabilities to analyze and process vast amounts of data with high speed, HR tasks such as decision-making and problem-solving have undergone considerable transformation. Significant growth has been seen in AI adoptions among organizations. AI has had a transformative impact on all primary HR processes, including recruiting, selecting, onboarding, training and development, performance management, advancements, retention, and employee benefits. However, lack of organizational training, ethical implications, and trust remain critical barriers to revealing AI's full potential in organizations. This study aimed to gain insight into the perspectives and trust of HR managers in Iceland towards implementing AI in HR processes. Through HR managers' insight, the study explored the potential for AI tools in HR solutions in Iceland and the potential effects on employment. A qualitative interview was conducted among 10 HR managers in Iceland. Findings indicate that the extent of trust HR managers place in AI is contingent, multifaceted, and varies across different HR tasks. AI has the potential to provide profound and revolutionary effects on HRM in Iceland, including employment.