Implementation of end-to-end incident management processes in a unified IMS

• Main Author: Ásgeir Jónasson 1989-
• Other Authors: Háskólinn í Reykjavík
• Format: Thesis
• Language: English
• Published: 2015
• Subjects: Tölvunarfræði; Tölvufræði; Meistaraprófsritgerðir; Computer science; Software development; Iceland
• Online Access: http://hdl.handle.net/1946/26443

Information technology plays a key role during large scale search and rescue operations, such as those carried out by the Icelandic Association for Search and Rescue (ICE-SAR). Systems used by incident managers must support their processes and actions, and enable fast and efficient information gathering and distribution. In this project, two novel additions to the incident management system used by ICE-SAR and the Civil Protection in Iceland, were developed. The first is a new system called Preparedness, which aids in the collaborative creation and management of preparedness plans. Through integration with an incident management system, Preparedness furthermore allows incident managers to initiate a preparedness plan within the same system as is used to carry it out, increasing speed and accuracy in the plan’s execution. The second is a search area and evacuation management component, an addition to ICE-SAR’s and the Civil Protection’s incident management system. Creating and managing search areas and evacuation zones is now, for the first time, possible from within the system. This allows for a connection between areas, and the tasks, groups and individuals within the incident management system. This enables a plethora of new features around search area and evacuation management to be implemented. These two additions bring an already successful incident management system to a new level, and make it a complete solution for incident management.