The impact of impatience on customer loyalty and satisfaction

• Main Author: Rannveig Guðmundsdóttir 1989-
• Other Authors: Háskólinn í Reykjavík
• Format: Thesis
• Language: English
• Published: 2015
• Subjects: Rekstrarverkfræði; Neytendahegðun; Kostnaðargreining; Tilfinningar; Tækni- og verkfræðideild; Meistaraprófsritgerðir; Engineering management; Customer loyalty; Cost control; Emotions; School of Science and Engineering; Patience; Iceland
• Online Access: http://hdl.handle.net/1946/22338

In managing business the relationship with customers is of the utmost importance. One of the biggest goals for those who offer products or services is to be the customer’s first choice. To be someone’s first choice depends on many different variables. Some variables are known to in-fluence the lifet...