Managing cultural differences. The importance of intercultural competence

• Main Author: Guðmunda Þóra Jónsdóttir 1992-
• Other Authors: Háskóli Íslands
• Format: Thesis
• Language: English
• Published: 2015
• Subjects: Viðskiptafræði; Menningarlæsi; Patience; Iceland
• Online Access: http://hdl.handle.net/1946/20965

The aim of the research is to gain an insight into what characteristics are important for an individual aiming to be interculturally competent. Additionally, it aims to explain what is important for the two types of managers studied; Icelandic managers who work or have worked abroad and Icelandic managers who work with cultural differences while staying in Iceland. In order to gather the needed information a qualitative research was conducted, where six Icelandic managers were interviewed on their work experiences. The conclusion supported a list of characteristics related to intercultural competence that was made in advance to the interviews, consisting of flexibility, open-mindedness, emotional resilience, social skills, patience and a sense of humour. The results show that these are in fact important personality traits, even though their application depends on each situation. For managers working abroad it is important to have a cultural understanding, being able to step out of one’s comfort zone and to treat people with respect regardless of nationality. Going abroad with an open mind, undertaking pre-departure or refresher training and having the necessary language skills were also factors that need to be considered. The managers working at home should be active listeners, able to read people’s feelings and distinguish between minor details and main issues. Encouraging adaptation while not ignoring standardization is important, as well as showing an understanding towards overseas associates, without disregarding one’s own culture.