ISO 9001 Certification of Engineering Consultancies - The Benefits From Different Perspectives
ISO 9001 is a very customer based standard and therefore it is interesting to explore the impact of the standard from different angles. The purpose of this study is to explore what engineering consultancies and their clients gain by ISO 9001 certification of the consultancies. In an effort to put th...
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ftskemman:oai:skemman.is:1946/19624 2023-05-15T16:50:12+02:00 ISO 9001 Certification of Engineering Consultancies - The Benefits From Different Perspectives Sveinn Þór Hallgrímsson 1967- Háskólinn í Reykjavík 2014-05 application/pdf http://hdl.handle.net/1946/19624 en eng http://hdl.handle.net/1946/19624 Verkefnastjórnun Gæðastjórnun Project management Quality management Thesis Master's 2014 ftskemman 2022-12-11T06:56:06Z ISO 9001 is a very customer based standard and therefore it is interesting to explore the impact of the standard from different angles. The purpose of this study is to explore what engineering consultancies and their clients gain by ISO 9001 certification of the consultancies. In an effort to put things into perspective the study was divided into three sections. Firstly by using in-depth interviews with employees, Quality Managers and executives, of five engineering firms which cover approximately 80% of the private sector of the consulting engineers profession in Iceland. Secondly, by using a survey conducted among all employees in the same engineering firms. Thirdly by taking in-depth interviews with representatives of five major purchasers of engineering services in the country. The most important finding of the study is that while the representatives and employees of the engineering consultancies are rather positive regarding the benefits of their ISO 9001 certification, the purchasers of engineering consultancy cannot find significant difference between certified companies and non-certified. Thesis Iceland Skemman (Iceland) |
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Skemman (Iceland) |
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ftskemman |
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English |
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Verkefnastjórnun Gæðastjórnun Project management Quality management |
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Verkefnastjórnun Gæðastjórnun Project management Quality management Sveinn Þór Hallgrímsson 1967- ISO 9001 Certification of Engineering Consultancies - The Benefits From Different Perspectives |
topic_facet |
Verkefnastjórnun Gæðastjórnun Project management Quality management |
description |
ISO 9001 is a very customer based standard and therefore it is interesting to explore the impact of the standard from different angles. The purpose of this study is to explore what engineering consultancies and their clients gain by ISO 9001 certification of the consultancies. In an effort to put things into perspective the study was divided into three sections. Firstly by using in-depth interviews with employees, Quality Managers and executives, of five engineering firms which cover approximately 80% of the private sector of the consulting engineers profession in Iceland. Secondly, by using a survey conducted among all employees in the same engineering firms. Thirdly by taking in-depth interviews with representatives of five major purchasers of engineering services in the country. The most important finding of the study is that while the representatives and employees of the engineering consultancies are rather positive regarding the benefits of their ISO 9001 certification, the purchasers of engineering consultancy cannot find significant difference between certified companies and non-certified. |
author2 |
Háskólinn í Reykjavík |
format |
Thesis |
author |
Sveinn Þór Hallgrímsson 1967- |
author_facet |
Sveinn Þór Hallgrímsson 1967- |
author_sort |
Sveinn Þór Hallgrímsson 1967- |
title |
ISO 9001 Certification of Engineering Consultancies - The Benefits From Different Perspectives |
title_short |
ISO 9001 Certification of Engineering Consultancies - The Benefits From Different Perspectives |
title_full |
ISO 9001 Certification of Engineering Consultancies - The Benefits From Different Perspectives |
title_fullStr |
ISO 9001 Certification of Engineering Consultancies - The Benefits From Different Perspectives |
title_full_unstemmed |
ISO 9001 Certification of Engineering Consultancies - The Benefits From Different Perspectives |
title_sort |
iso 9001 certification of engineering consultancies - the benefits from different perspectives |
publishDate |
2014 |
url |
http://hdl.handle.net/1946/19624 |
genre |
Iceland |
genre_facet |
Iceland |
op_relation |
http://hdl.handle.net/1946/19624 |
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1766040373650522112 |