Þjónustugæði Sandholts. The assessment of service quality using the SERVQUAL

• Main Author: Virbickaité, Judita, 1988-
• Other Authors: Háskóli Íslands
• Format: Thesis
• Language: English
• Published: 2014
• Subjects: Viðskiptafræði; Sandholt (fyrirtæki); Gæðastjórnun; Þjónusta við viðskiptavini; Sandholt; Iceland
• Online Access: http://hdl.handle.net/1946/18212

Service quality is a subject which has been receiving more and more attention during the past decades because of its importance for service providing companies. If service organizations want to stay competitive in the market they must understand how to deliver excellent service and know how to measu...