The house of competence of the quality manager

In modern organizations the work of the quality manager is varied and complex. Therefore, what common attributes should characterize an exemplary quality manager? A conceptual model has been developed, entitled The House of Competence of the Quality Manager. The model presents important different at...

Full description

Bibliographic Details
Main Authors: Helgi Þór Ingason, Elín Ragnhildur Jónsdóttir
Format: Article in Journal/Newspaper
Language:unknown
Subjects:
Online Access:http://hdl.handle.net/10.1080/23311975.2017.1345050
id ftrepec:oai:RePEc:taf:oabmxx:v:4:y:2017:i:1:p:1345050
record_format openpolar
spelling ftrepec:oai:RePEc:taf:oabmxx:v:4:y:2017:i:1:p:1345050 2023-05-15T16:49:49+02:00 The house of competence of the quality manager Helgi Þór Ingason Elín Ragnhildur Jónsdóttir http://hdl.handle.net/10.1080/23311975.2017.1345050 unknown http://hdl.handle.net/10.1080/23311975.2017.1345050 article ftrepec 2020-12-04T13:41:51Z In modern organizations the work of the quality manager is varied and complex. Therefore, what common attributes should characterize an exemplary quality manager? A conceptual model has been developed, entitled The House of Competence of the Quality Manager. The model presents important different attributes for the role of quality manager. This model can be used by quality managers who wish to broaden their understanding of the competence needed in their work and to define their profession. The model was developed through a four-step approach, beginning with a review of the rather scarce literature on the necessary attributes of a quality manager. This was followed by work in a small focus group of quality practitioners, which led to a survey questionnaire being sent out to a larger group of professional quality managers in Iceland. The final step was the classification of the attributes as knowledge, skills, or competence. The results of this survey give a good indication of what attributes are desirable and their relative importance. Article in Journal/Newspaper Iceland RePEc (Research Papers in Economics)
institution Open Polar
collection RePEc (Research Papers in Economics)
op_collection_id ftrepec
language unknown
description In modern organizations the work of the quality manager is varied and complex. Therefore, what common attributes should characterize an exemplary quality manager? A conceptual model has been developed, entitled The House of Competence of the Quality Manager. The model presents important different attributes for the role of quality manager. This model can be used by quality managers who wish to broaden their understanding of the competence needed in their work and to define their profession. The model was developed through a four-step approach, beginning with a review of the rather scarce literature on the necessary attributes of a quality manager. This was followed by work in a small focus group of quality practitioners, which led to a survey questionnaire being sent out to a larger group of professional quality managers in Iceland. The final step was the classification of the attributes as knowledge, skills, or competence. The results of this survey give a good indication of what attributes are desirable and their relative importance.
format Article in Journal/Newspaper
author Helgi Þór Ingason
Elín Ragnhildur Jónsdóttir
spellingShingle Helgi Þór Ingason
Elín Ragnhildur Jónsdóttir
The house of competence of the quality manager
author_facet Helgi Þór Ingason
Elín Ragnhildur Jónsdóttir
author_sort Helgi Þór Ingason
title The house of competence of the quality manager
title_short The house of competence of the quality manager
title_full The house of competence of the quality manager
title_fullStr The house of competence of the quality manager
title_full_unstemmed The house of competence of the quality manager
title_sort house of competence of the quality manager
url http://hdl.handle.net/10.1080/23311975.2017.1345050
genre Iceland
genre_facet Iceland
op_relation http://hdl.handle.net/10.1080/23311975.2017.1345050
_version_ 1766040007453179904