Usefulness of videoconferencing in psychiatric emergencies -- a qualitative study
High quality health services for psychiatric emergencies are difficult to maintain 24 h a day in sparsely populated areas, where the availability of specialists are limited. To overcome this challenge, the University Hospital of North Norway implemented an on-call system in psychiatric emergencies,...
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ftpubmed:oai:pubmedcentral.nih.gov:5968049 2023-05-15T17:39:23+02:00 Usefulness of videoconferencing in psychiatric emergencies -- a qualitative study Bolle, Stein Roald Trondsen, Marianne Vibeke Stensland, Geir Øyvind Tjora, Aksel 2017-03-24 http://www.ncbi.nlm.nih.gov/pmc/articles/PMC5968049/ https://doi.org/10.1007/s12553-017-0189-z en eng Springer Berlin Heidelberg http://www.ncbi.nlm.nih.gov/pmc/articles/PMC5968049/ http://dx.doi.org/10.1007/s12553-017-0189-z © The Author(s) 2017 Open Access This article is distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license, and indicate if changes were made. CC-BY Original Paper Text 2017 ftpubmed https://doi.org/10.1007/s12553-017-0189-z 2018-06-10T00:15:04Z High quality health services for psychiatric emergencies are difficult to maintain 24 h a day in sparsely populated areas, where the availability of specialists are limited. To overcome this challenge, the University Hospital of North Norway implemented an on-call system in psychiatric emergencies, by which psychiatrists are accessible 24/7 for telephone and videoconferencing consultations with patients and nurses at three regional psychiatric centers. The purpose of this study was to explore the usefulness of videoconferencing consultations in psychiatric emergencies. The on-call psychiatrists and nurses at the regional psychiatric centers who participated in at least one videoconferencing consultation were recruited for semi-structured interviews: 5 psychiatrists and 19 nurses for a total of 24 participants. The interviews were performed from July of 2012 to June of 2013. The interviews were transcribed and analyzed using a stepwise-deductive-inductive approach supported by the HyperRESEARCH analysis software. After the introduction of the videoconferencing system, telephone consultations were still used for straightforward situations when further treatment or admission decisions were obvious. Videoconferencing consultations, during which patients were present, were useful for challenging situations when there was 1) uncertainty regarding the degree of illness or the level of treatment, 2) a need to clarify the severity of the patient condition, 3) a need to build an alliance with the patient, and 4) disagreement either between health personnel or between the patient and health personnel. Videoconferencing is useful for challenging and complex psychiatric emergencies and is a suitable tool for building high quality, decentralized psychiatric services. Text North Norway PubMed Central (PMC) Norway Health and Technology 8 1-2 111 117 |
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Original Paper Bolle, Stein Roald Trondsen, Marianne Vibeke Stensland, Geir Øyvind Tjora, Aksel Usefulness of videoconferencing in psychiatric emergencies -- a qualitative study |
topic_facet |
Original Paper |
description |
High quality health services for psychiatric emergencies are difficult to maintain 24 h a day in sparsely populated areas, where the availability of specialists are limited. To overcome this challenge, the University Hospital of North Norway implemented an on-call system in psychiatric emergencies, by which psychiatrists are accessible 24/7 for telephone and videoconferencing consultations with patients and nurses at three regional psychiatric centers. The purpose of this study was to explore the usefulness of videoconferencing consultations in psychiatric emergencies. The on-call psychiatrists and nurses at the regional psychiatric centers who participated in at least one videoconferencing consultation were recruited for semi-structured interviews: 5 psychiatrists and 19 nurses for a total of 24 participants. The interviews were performed from July of 2012 to June of 2013. The interviews were transcribed and analyzed using a stepwise-deductive-inductive approach supported by the HyperRESEARCH analysis software. After the introduction of the videoconferencing system, telephone consultations were still used for straightforward situations when further treatment or admission decisions were obvious. Videoconferencing consultations, during which patients were present, were useful for challenging situations when there was 1) uncertainty regarding the degree of illness or the level of treatment, 2) a need to clarify the severity of the patient condition, 3) a need to build an alliance with the patient, and 4) disagreement either between health personnel or between the patient and health personnel. Videoconferencing is useful for challenging and complex psychiatric emergencies and is a suitable tool for building high quality, decentralized psychiatric services. |
format |
Text |
author |
Bolle, Stein Roald Trondsen, Marianne Vibeke Stensland, Geir Øyvind Tjora, Aksel |
author_facet |
Bolle, Stein Roald Trondsen, Marianne Vibeke Stensland, Geir Øyvind Tjora, Aksel |
author_sort |
Bolle, Stein Roald |
title |
Usefulness of videoconferencing in psychiatric emergencies -- a qualitative study |
title_short |
Usefulness of videoconferencing in psychiatric emergencies -- a qualitative study |
title_full |
Usefulness of videoconferencing in psychiatric emergencies -- a qualitative study |
title_fullStr |
Usefulness of videoconferencing in psychiatric emergencies -- a qualitative study |
title_full_unstemmed |
Usefulness of videoconferencing in psychiatric emergencies -- a qualitative study |
title_sort |
usefulness of videoconferencing in psychiatric emergencies -- a qualitative study |
publisher |
Springer Berlin Heidelberg |
publishDate |
2017 |
url |
http://www.ncbi.nlm.nih.gov/pmc/articles/PMC5968049/ https://doi.org/10.1007/s12553-017-0189-z |
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Norway |
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Norway |
genre |
North Norway |
genre_facet |
North Norway |
op_relation |
http://www.ncbi.nlm.nih.gov/pmc/articles/PMC5968049/ http://dx.doi.org/10.1007/s12553-017-0189-z |
op_rights |
© The Author(s) 2017 Open Access This article is distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license, and indicate if changes were made. |
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CC-BY |
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https://doi.org/10.1007/s12553-017-0189-z |
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Health and Technology |
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1-2 |
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111 |
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117 |
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