Welfare and Health Services in the Nordic Countries : Consumer Choices
Today we are witnessing the birth of more and more new markets because of the liberalisation of former public businesses or public monopolies. With this in mind, the background for this report was a need to understand consumer choices in markets that were formerly partly public businesses or public...
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Copenhagen : Nordic Council of Ministers
2005
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Online Access: | http://urn.kb.se/resolve?urn=urn:nbn:se:norden:org:diva-915 https://doi.org/10.6027/TN2005-575 |
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ftnordiccouncil:oai:DiVA.org:norden-915 2023-05-15T16:50:22+02:00 Welfare and Health Services in the Nordic Countries : Consumer Choices 2005 application/pdf http://urn.kb.se/resolve?urn=urn:nbn:se:norden:org:diva-915 https://doi.org/10.6027/TN2005-575 eng eng Copenhagen : Nordic Council of Ministers TemaNord, 0908-6692 2005:575 http://urn.kb.se/resolve?urn=urn:nbn:se:norden:org:diva-915 urn:isbn:92-893-1228-9 doi:10.6027/TN2005-575 info:eu-repo/semantics/openAccess Hyvinvointi kuluttajansuojelu Velfærd Forbrugerbeskyttelse Velferð Neytendaréttur Velferd Forbrukerbeskyttelse Book info:eu-repo/semantics/book text 2005 ftnordiccouncil https://doi.org/10.6027/TN2005-575 2022-08-18T20:26:34Z Today we are witnessing the birth of more and more new markets because of the liberalisation of former public businesses or public monopolies. With this in mind, the background for this report was a need to understand consumer choices in markets that were formerly partly public businesses or public monopolies better. Based on a survey among a representative sample of the populations of Denmark, Finland, Iceland, Norway and Sweden, this report looks at three different markets in which individual consumers now have a free choice of services. The three markets are: Health services (general practitioners or specialists). Dental services. Pre-school children's day care. The report will uncover usage patterns and key reasons for consumer choices in these markets. In addition, the study will shed light on the level of consumer satisfaction with the services, the information accessible, and on consumer perceptions about their possibilities for complaint. Further more, the study will highlight significant differences on a Nordic level, on a country level and on a market level. Based on the survey results the report will comment on areas where there appears to be potential for improvement - either via more accessible information or an improved complaints process. Book Iceland norden (Nordic Council of Ministers): Publications (DiVA) Norway |
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Open Polar |
collection |
norden (Nordic Council of Ministers): Publications (DiVA) |
op_collection_id |
ftnordiccouncil |
language |
English |
topic |
Hyvinvointi kuluttajansuojelu Velfærd Forbrugerbeskyttelse Velferð Neytendaréttur Velferd Forbrukerbeskyttelse |
spellingShingle |
Hyvinvointi kuluttajansuojelu Velfærd Forbrugerbeskyttelse Velferð Neytendaréttur Velferd Forbrukerbeskyttelse Welfare and Health Services in the Nordic Countries : Consumer Choices |
topic_facet |
Hyvinvointi kuluttajansuojelu Velfærd Forbrugerbeskyttelse Velferð Neytendaréttur Velferd Forbrukerbeskyttelse |
description |
Today we are witnessing the birth of more and more new markets because of the liberalisation of former public businesses or public monopolies. With this in mind, the background for this report was a need to understand consumer choices in markets that were formerly partly public businesses or public monopolies better. Based on a survey among a representative sample of the populations of Denmark, Finland, Iceland, Norway and Sweden, this report looks at three different markets in which individual consumers now have a free choice of services. The three markets are: Health services (general practitioners or specialists). Dental services. Pre-school children's day care. The report will uncover usage patterns and key reasons for consumer choices in these markets. In addition, the study will shed light on the level of consumer satisfaction with the services, the information accessible, and on consumer perceptions about their possibilities for complaint. Further more, the study will highlight significant differences on a Nordic level, on a country level and on a market level. Based on the survey results the report will comment on areas where there appears to be potential for improvement - either via more accessible information or an improved complaints process. |
format |
Book |
title |
Welfare and Health Services in the Nordic Countries : Consumer Choices |
title_short |
Welfare and Health Services in the Nordic Countries : Consumer Choices |
title_full |
Welfare and Health Services in the Nordic Countries : Consumer Choices |
title_fullStr |
Welfare and Health Services in the Nordic Countries : Consumer Choices |
title_full_unstemmed |
Welfare and Health Services in the Nordic Countries : Consumer Choices |
title_sort |
welfare and health services in the nordic countries : consumer choices |
publisher |
Copenhagen : Nordic Council of Ministers |
publishDate |
2005 |
url |
http://urn.kb.se/resolve?urn=urn:nbn:se:norden:org:diva-915 https://doi.org/10.6027/TN2005-575 |
geographic |
Norway |
geographic_facet |
Norway |
genre |
Iceland |
genre_facet |
Iceland |
op_relation |
TemaNord, 0908-6692 2005:575 http://urn.kb.se/resolve?urn=urn:nbn:se:norden:org:diva-915 urn:isbn:92-893-1228-9 doi:10.6027/TN2005-575 |
op_rights |
info:eu-repo/semantics/openAccess |
op_doi |
https://doi.org/10.6027/TN2005-575 |
_version_ |
1766040519274659840 |