Job stress in the retail industry in St. John’s, Newfoundland

• Main Author: Makhoul, Gerard
• Format: Thesis
• Language: English
• Published: Memorial University of Newfoundland 2023
• Subjects: Newfoundland
• Online Access: https://research.library.mun.ca/16264/; https://research.library.mun.ca/16264/1/thesis.pdf

Typically, Retail jobs are considered to be rather stressful, and physically, and emotionally draining on incumbent workers. Yet, they tend to be low-paying occupations at the same time. In this research, the focus is on analyzing job stress and its predictors among Canadian-born and non-Canadian-born retail workers in St. John’s, NL. Although many studies have researched job stress and its causes in the retail industry, relatively few studies have explored the relationship between job stress in the retail industry. Moreover, one contribution of this paper is the focus on whether the retail worker is Canadian-born or non-Canadian-born, and their duration of stay in Canada. A quantitative research design was chosen for this study because it allows for an exploration of the strength of statistical relationships between different key variables. Via a survey distributed to multiple retail stores in St. John’s, NL, 105 usable surveys were received from participants. The results of the study show that most retail workers in St. John’s, NL, experience at least moderate job stress levels. It was also found that non-Canadian-born retail workers have higher job stress levels and also have lower job satisfaction levels than Canadian-born retail workers, on average. Furthermore, it was found that for both Canadian-born and non-Canadian-born retail workers, the three highest job stress predictors are low wages and benefits, role overload, and rude and demanding customers. Finally, we unexpectedly found that newly arrived immigrants, on average, experience lower job stress levels than ‘earlier-arrived’ immigrants who have been in Canada. The study recommends employers proactively manage and mitigate job stress levels in their workplaces and provide more targeted support for non-Canadian-born employees. More specifically, it is recommended that employers provide the necessary equipment to reduce physical fatigue, encourage open communications between colleagues and between employees and their managers, have clear job ...