Självbetjänad bagageinlämning : Ett produktutvecklingsarbete för Sveriges flygplatser och dessas bagagehantering

• Main Authors: Frödin, Martin, Isaksson, Josef
• Format: Bachelor Thesis
• Language: Swedish
• Published: 2011
• Subjects: Technology; Teknik; Bagagehantering; Arlanda; Swedavia; CUSSBD; Bagage; Produktutveckling; Design; Luleå
• Online Access: http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-55757

This report is the result of a master's thesis that has been made in corporation between Swedavia AB and Luleå University of Technology. Background and ambition The airport is always in pursuit of smart solutions for automating work types which has work environmental problems and demands a lot of resources. The airport today has a well-developed automated baggage handling system which has limitations regarding dimensions and weight. Luggage that doesn’t fulfill these limitations are considered to be special luggage and needs to be handled separately. This procedure is handled manually by personnel when the luggage is dropped and when sorting. The evaluation of luggage is done subjective by personnel. This evaluation and handling of special luggage is time consuming and demands great number of personnel. The ambition of this master´s thesis is to develop a applicable solution for Terminal 5, Arlanda Airport. This will make the evaluation procedure more objective, less personnel demanding and decrease the number of special luggage. This will lead to a faster and more efficient check-in process. Method and implementation The master´s thesis was devided into six parts, pre-study, analysis, concept generation, detail study, evaluation and presentation. The pre-study was made with empirical and analytic methods on Arlanda airport, but above all on Terminal 5. Thereafter concepts were generated with creative methods. After this the concepts were improved according to different product developing methods. These concepts were evaluated with regards of demands and wishes. The result became elaborate concepts. During this assignment all collected information was documented and analyzed. Results The work has resulted in two groups, validation/luggage drop-off and modification of special luggage. Every concept is unique and aims to reduce queues, make the process more even, increase the speed of the process, reduce personnel, simplify usage for travellers and to reduce the amount of special luggage. The concepts for ...