Interactive e-government
The use of information technology has been one of the core elements in transforming the way government interacts with its constituents. E- government and the delivery of e-services from government are changing the way government governs and interacts with its citizenry. This study was designed to ta...
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ftluleatu:oai:DiVA.org:ltu-50086 2023-05-15T17:44:55+02:00 Interactive e-government Ali, Muhammad Shahbaz Vaquer, John C. 2008 application/pdf http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-50086 eng eng http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-50086 Local 7608c962-4599-4712-87c0-7166b9498a34 info:eu-repo/semantics/openAccess Social Behaviour Law Samhälls- beteendevetenskap juridik Student thesis info:eu-repo/semantics/bachelorThesis text 2008 ftluleatu 2022-10-25T20:50:15Z The use of information technology has been one of the core elements in transforming the way government interacts with its constituents. E- government and the delivery of e-services from government are changing the way government governs and interacts with its citizenry. This study was designed to take a descriptive look at how three local municipalities in northern Sweden are coping with trying to be more interactive with the delivery of e-services from the perspective of the direct service provider. The study examines the current state and the willingness of local government to implement a more interactive website format for the delivery of e-services. The overall conclusion is that that the delivery of e- services and the growth and maturity of e-government is being adopted by the municipalities, but all are at the early stages of development and implementation. E-services delivery is present but the sophistication is still in its infancy when used by local governments. Most local governments only provide published information and downloadable forms. Most local government sites provide only one way communications. All are still at the basic level of publishing information online but little two-way communication exists between the service provider and the citizen user. Delivery of e-services for local government services is far from being mastered by the service providers. It’s particularly lacking attention on making the services more interactive. There is a strong need to develop and implement more effective two way communications between the provider of e-services and the user. Validerat; 20101217 (root) Bachelor Thesis Northern Sweden Luleå University of Technology Publications (DiVA) |
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Open Polar |
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Luleå University of Technology Publications (DiVA) |
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ftluleatu |
language |
English |
topic |
Social Behaviour Law Samhälls- beteendevetenskap juridik |
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Social Behaviour Law Samhälls- beteendevetenskap juridik Ali, Muhammad Shahbaz Vaquer, John C. Interactive e-government |
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Social Behaviour Law Samhälls- beteendevetenskap juridik |
description |
The use of information technology has been one of the core elements in transforming the way government interacts with its constituents. E- government and the delivery of e-services from government are changing the way government governs and interacts with its citizenry. This study was designed to take a descriptive look at how three local municipalities in northern Sweden are coping with trying to be more interactive with the delivery of e-services from the perspective of the direct service provider. The study examines the current state and the willingness of local government to implement a more interactive website format for the delivery of e-services. The overall conclusion is that that the delivery of e- services and the growth and maturity of e-government is being adopted by the municipalities, but all are at the early stages of development and implementation. E-services delivery is present but the sophistication is still in its infancy when used by local governments. Most local governments only provide published information and downloadable forms. Most local government sites provide only one way communications. All are still at the basic level of publishing information online but little two-way communication exists between the service provider and the citizen user. Delivery of e-services for local government services is far from being mastered by the service providers. It’s particularly lacking attention on making the services more interactive. There is a strong need to develop and implement more effective two way communications between the provider of e-services and the user. Validerat; 20101217 (root) |
format |
Bachelor Thesis |
author |
Ali, Muhammad Shahbaz Vaquer, John C. |
author_facet |
Ali, Muhammad Shahbaz Vaquer, John C. |
author_sort |
Ali, Muhammad Shahbaz |
title |
Interactive e-government |
title_short |
Interactive e-government |
title_full |
Interactive e-government |
title_fullStr |
Interactive e-government |
title_full_unstemmed |
Interactive e-government |
title_sort |
interactive e-government |
publishDate |
2008 |
url |
http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-50086 |
genre |
Northern Sweden |
genre_facet |
Northern Sweden |
op_relation |
http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-50086 Local 7608c962-4599-4712-87c0-7166b9498a34 |
op_rights |
info:eu-repo/semantics/openAccess |
_version_ |
1766147210333913088 |