Creating social change in a municipality using a Total Quality Management approach

• Published in: Total Quality Management & Business Excellence
• Main Authors: Bergvall-Kåreborn, Birgitta, Bergquist, Bjarne, Klefsjö, Bengt
• Format: Article in Journal/Newspaper
• Language: English
• Published: Luleå tekniska universitet, Innovation och Design 2009
• Subjects: bottom–up perspective; Project CIVIC; societal development; Soft Systems Methodology; TQM; Information Systems; Social aspects; Systemvetenskap; informationssystem och informatik med samhällsvetenskaplig inriktning; Reliability and Maintenance; Tillförlitlighets- och kvalitetsteknik; Jokkmokk; Mansfield
• Online Access: http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-10721; https://doi.org/10.1080/14783360903248948

This paper describes a joint project started by citizens, trade life and local government of the Swedish municipality of Jokkmokk to create a positive societal development based on the tenets of Total Quality Management. The project had a duration of two years, and also included a parallel effort ma...